Amanda Mccarty Email & Phone Number

Middleville, Mi, Us

Nashville, Tennessee, United States

- Managed Collaborated with Customer Service Leaders on weekly call reviews for continuous script and process improvement.- Collaborated with leaders and other department stakeholders on trends and proposed changes, implemented new strategies, and updated employee scripting for an improved customer journey.- Collaborated with Senior Leadership to develop and implement effective collections strategies and policies for Smile Direct Club customers.- Managed a remote team of specialists to support business operations, collection activity, and payment processor dispute and chargeback portals and loan subscriptions including Stripe, WorldPay, PayPal, CareCredit and Shopify.- Analyzed customer payment patterns, identified trends, and recommended to Senior Leadership improvements to optimize collections performance.- Responsible for financial state licensing and completing regulatory audits to meet compliance & financial regulations requirements, including State of California Debt Collection License.- Worked with Senior Leadership to ensure SDC was compliant with FDCPA, Reg F (7 in 7 contact), UDAAP, FCRA, GLBA, SCRA, Reg Z - Truth in Lending Act, and ESIGN Commerce Act.- Managed Collaborated with Customer Service Leaders on weekly call reviews for continuous script and process improvement.- Collaborated with leaders and other department stakeholders on trends and proposed changes, implemented new strategies, and updated employee scripting for an improved customer journey.

Middleville, Michigan, United States

Continuously evaluate and enhance collections processes, systems, and tools to streamline operations and improve efficiency. Implement automation and technology solutions to optimize collections workflows and enhance customer experience.

Greater Grand Rapids, Michigan Area

• Own and coordinate changes globally for Finance Department by collaborating with project owners, product owners and targeted implementation audience. • Maintain strong stakeholder relationships within the Finance organization and with other departments. • Collaborate and communicate as an adviser to change leaders and product owners to help them achieve business strategy, acceptance, and usage of the change or tool.

Greater Grand Rapids, Michigan Area

• Support Global Implementation and roll outs to ensure a smooth transition• Communicate updates, clarify processes, and provide full support to stakeholders• Identify project opportunities for improvement and scalability• Promote and support innovation in the company• Develop strong relationships with colleagues in all departments

Greater Grand Rapids, Michigan Area

• Managed and collaborated on small to large special projects• Coordinated meetings and communication roll outs for stakeholders• Ensured all project issues were reviewed and escalated as appropriate• Collected feedback and shared results with department

Greater Grand Rapids, Michigan Area

In addition to Credit Controller duties additional responsibilities in this role were:• One-on-one mentoring and coaching with team members and new hires• Participated in special projects to improve processes for the department• Generated reports for collection performance for the team• Developed strong relationships with colleagues in all departments

Greater Grand Rapids, Michigan Area

• Manage a ledger of hotel accounts in specific areas of the US• Collect payment on current and past due invoices to meet specific collection targets• Train hoteliers on company business model and resolve issues on their accounts• Assist in new hire training and refresher training's for colleagues on SAP program

Greater Grand Rapids, Michigan Area

• Audited customers trading account activity for any suspicious behavior• Communicated with customers to resolve issues or complaints• Reviewed deposits and withdrawals for Anti-Money Laundering (AML) policies• Finalized monthly reports for specific suspicious activity for the Vice President of Compliance

Greater Chicago Area

• Communicated with clients to gather event information and identify needs