Amanda Mcgrath

Amanda Mcgrath Email and Phone Number

Senior Technical Product Manager – App Management, Technical Documentation, and Compliance @ ThermoWorks, Inc.
Salt Lake City, UT, US
Amanda Mcgrath's Location
Pleasant Grove, Utah, United States, United States
Amanda Mcgrath's Contact Details
About Amanda Mcgrath

Dedicated customer service professional with a strong desire to find the best possible resolution for both company and customer. Self motivated to continue growing my product knowledge while educating customers on the best applications to fit their needs. Patience and understanding to solve the most complicated problems. Ability to use extensive leadership experience and skills to coordinate efforts to meet key performance indicators and further the growth of my department.Specialites: MS office, customer satisfaction, technical training, leadership, exceptional customer support, account management, scheduling, organization, FTP and Cloud-based software set up

Amanda Mcgrath's Current Company Details
ThermoWorks, Inc.

Thermoworks, Inc.

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Senior Technical Product Manager – App Management, Technical Documentation, and Compliance
Salt Lake City, UT, US
Website:
thermoworks.com
Employees:
78
Amanda Mcgrath Work Experience Details
  • Thermoworks, Inc.
    Senior Technical Product Manager – App Management, Technical Documentation, And Compliance
    Thermoworks, Inc.
    Salt Lake City, Ut, Us
    View
  • Thermoworks, Inc.
    Technical Product Manager
    Thermoworks, Inc. Jan 2020 - Present
    American Fork, Utah, Us
    Focus on customer interactions with products. Bring products, both hardware and software, from conception to completion. Work with several cross-functional teams in managing the technical marketing of products and how customers interact with that information.  Assist in several aspects of product development and help facilitate the creation and maintenance of proper product documentation.
    View
  • Thermoworks, Inc.
    App Development Team
    Thermoworks, Inc. Jun 2015 - Present
    American Fork, Utah, Us
    Fully test all software and mobile appsCoordinate with programmers for new featuresLog and prioritize bugs Write and proofread technical specifications and user guidesDocument course of actionFamiliar with Agile MethodologiesLocalization Testing of Software
    View
  • Thermoworks, Inc.
    Tech Support Manager
    Thermoworks, Inc. Nov 2008 - Jan 2020
    American Fork, Utah, Us
    Coordinate QA, Calibration, and Tech Support ServicesDevelop and implement repair systemWork closely with QA to quickly identify and resolve any problemsTechnical customer support of software and hardwareResolve escalated issuesEducate customers on use of products via email and phoneTrain new employees on SOP's and productsPublish productivity summary
    View
  • Thermoworks, Inc.
    Billing/Shipping/Receptionist
    Thermoworks, Inc. Dec 2006 - Jul 2007
    American Fork, Utah, Us
    Answer incoming phone calls and direct to correct partyTake phone orders and approve all online ordersWork closely with FedEx, UPS, and USPS to guarantee on-time shipmentsCollect credit card paymentsFollow up on past due invoices
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  • Ihc Instacare
    Medical Assistant
    Ihc Instacare Sep 1998 - Oct 1999
    Taking vital signs and quickly assess incoming patientsDispense and administer medicationsFile necessary insurance paperworkTake X-Rays as assigned Assist doctor as needed
  • Tri-L Construction, Inc.
    Office Manager
    Tri-L Construction, Inc. Aug 1995 - Sep 1998
    Inventory managementPurchasingScreen and hire employeesSchedule and confirm city inspectionsOrder and schedule delivery of concrete and pumps as neededAP/ARPayroll

Amanda Mcgrath Skills

Customer Service Troubleshooting Leadership Management Technical Support Microsoft Office Calibration Quality Assurance Process Improvement Warranty Technical Training Equipment Repair Power Tools Equipment Testing Equipment Setup Customer Support Electronics Inventory Management Strategic Planning Soldering Supply Ordering Metrology Quality Control Product Support Testing Test Equipment Customer Satisfaction Remote Troubleshooting Instrumentation Escalation Software Installation Healthcare Grief Counseling Community Outreach Event Planning Mental Health Case Managment Crisis Intervention Patient Advocacy Social Services Case Management Therapists Palliative Care Research Program Development Nonprofits Powerpoint Cbt Clinical Research Adolescents Non Profits Group Therapy

Amanda Mcgrath Education Details

  • Utah Valley University
    Utah Valley University
    Certified Software Tester
  • Wits
    Wits
    Certified Personal Trainer
  • Stevens-Henager College Of Business-Provo
    Stevens-Henager College Of Business-Provo
    Medical Assisting/Office Manager
  • Pleasant Grove High School
    Pleasant Grove High School
    Diploma

Frequently Asked Questions about Amanda Mcgrath

What company does Amanda Mcgrath work for?

Amanda Mcgrath works for Thermoworks, Inc.

What is Amanda Mcgrath's role at the current company?

Amanda Mcgrath's current role is Senior Technical Product Manager – App Management, Technical Documentation, and Compliance.

What is Amanda Mcgrath's email address?

Amanda Mcgrath's email address is am****@****ail.com

What schools did Amanda Mcgrath attend?

Amanda Mcgrath attended Utah Valley University, Wits, Stevens-Henager College Of Business-Provo, Pleasant Grove High School.

What are some of Amanda Mcgrath's interests?

Amanda Mcgrath has interest in Children.

What skills is Amanda Mcgrath known for?

Amanda Mcgrath has skills like Customer Service, Troubleshooting, Leadership, Management, Technical Support, Microsoft Office, Calibration, Quality Assurance, Process Improvement, Warranty, Technical Training, Equipment Repair.

Who are Amanda Mcgrath's colleagues?

Amanda Mcgrath's colleagues are Tj Daw, Madeleine Clements, Eliza Gray, Stewart Foster, Dre Holbrook, Taylor Whittington, Joshua Spiesman.

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