Amanda Mcwha Email and Phone Number

• Over 23 years of experience as a senior operations and general manager with emphasis on improving efficiency, productivity, quality and exceptional customer experience through team member engagement• Recognized for ability to set vision, execute strategy, build relations and inspire team members to achieve desired results• A creative thinker who always finds out of the box solutions that meet the needs of the customer, company and team members• Exceptional communication skills that bring all business units together towards common goal• Known for ability to manage change and promote continuous improvement with a focus on quality and the customer• Collaborative project manager with experience leading project teams, whether implementing a new product, a new computer system or due diligence on acquisitions. Excellent ability to manage a team but also dive into the details and ensure solutions align from the business, customer and end user's perspective• Ability to review processes and redesign, document, train and implement for greater efficiency and improved customer experience, productivity and operational efficiency• Entrepreneurial spirit and desire to drive growth through delivering exceptional customer experience