Amanda Michelson Email & Phone Number

United States

Specializes in UX/UI & User research services for B2B SaaS. Please contact me for rates and availability.Select list of previous clients include: Scholastic, FLOS, TROA Jeans, The Entrepreneur Center, & Craven County Government

Brentwood, Tn, Us

- Senior Product Designer (March 2021 - Feb. 2022)- Instrumental in CX discovery, UX-growth strategy and user research for large-scale initiatives for 14 risk & compliance financial software products at www.ncontracts.com- Co-creator of a comprehensive design system at nstyle.ncontracts.com, persona guides, components library, & education sessions for design & development teams - Successfully launched a proactive enterprise dashboard with 81% adoption within the first 90 days- Successfully launched a data visualization reporting platform with a 93% CSAT rating within the first 90 days- Worked collaboratively with key business and technical stakeholders on the initial pilots for Elastic search with generative AI capabilities, Large-Language models (ChatGPT 4.0), Marketplace pricing & CX strategies, and the redesign & re-architecting of highly visible products- Initiated 360º user-feedback loops & documentation for a holistic view of an individual user’s experience, partnering with sales, marketing, client services, product, and support teams- Mentored one junior and one mid-level designer

Durham , Nc, Us

- Responsible for the CX of an InsurTech policy-management portal from inception to launch- Decreased average time-on-task throughout an essential user journey by 10x- Created a design system and components library to streamline processes between creative and distributed development teams- Led user council forums with end-users and key business stakeholders- Mentors two junior designers in UX/UI methodologies for enterprise applications

Morrisville, Nc, Us

- Cross-domain leader and designer for industry-standard SaaS & smart solutions, from concept to deployment, for internal and customer-facing products (garnering $100+ mil in sales) within the Data Center Enterprise Group - Responsible for restructuring & scaling internal UX team communications to centralize knowledge across silo-ed cross-functional groups- Co-creator of a VR pilot program to save $1 million in training costs- Co-creator of Augmented reality (AR) pilot program to reduce on-site data server technician support by 30%- Rapid prototyping of low-fidelity wireframes and high-fidelity interactive  demos of UI within an Agile/scrum environment- Co-led in-person user panels, remote live screenings, and virtual user testing with UX Researcher to continually apply data-driven optimizations of products- Active contributor in developing user experience requirements, developing user journey maps, and creating user personas

Morrisville, Nc, Us

- A customer-centric startup dedicated to bringing food delivery to the Eastern North Carolina region; acquired by OrangeCrate in Nov. 2017- Reached beyond $1.2mil in sales within the first 8 months of operation (average order ~$25), including over 100+ restaurant partners, spanning 3 cities- Successfully established a robust infrastructure for growth, scaling a team of two members to a 45-person staff with levels of management- Successfully outsourced customer service and dispatch support overseas- Single-handedly managed all sales, marketing, technical support, merchant support, website and mobile app updates

New York, Ny, Us

- Worked at Time Inc. Branded Solutions, an integrated full-service sales, marketing and creative department for Time Inc.’s largest advertisers- Designed original, multi-platform ad campaigns for large-scale branded programs across Time Inc.’s publications, such as Sports Illustrated, Fortune, Money, Entertainment Weekly, People, Real Simple, InStyle, Time, etc. - Contributed digital expertise in ideation and activation phases of ad campaigns- Artistically directed third-party vendors for implementation of extensive ad programs and acted as a creative liaison with partnered tech vendors to ensure optimal UX- Actively optimized the current digital ad products and generated new product ideas to deploy across all Time Inc. brands- Wireframed and delineated best practices of digital ad products to all Time Inc. brands, agencies & vendors

New York, New York, Us

- Interactive Designer - Jan. 2012 - Jan. 2013- Responsible for collaborating with agencies and clients for constructing native ad placements used in multi-platform, gaming environments- Utilizes HTML5 to rapidly prototype custom advertisements- Works with publishers to customize games for a client-branded experience- Develops interactive features for products and internal tools- Collaborates with product and IT teams to skin wireframed concepts andcreate user guides to be dispersed to creative team- A select sample of clients include: Samsung, Disney, T-Mobile, General Mills, MTV, Proctor & Gamble, Lexus, etc.

- Contracted position to edit all product images for fashion brand: wildfoxcouture.com- Uses Adobe Photoshop to silhouette, clone and color correct product photos for e-commerce site and look book

New York, Us

- Freelance position to manage Vogue Magazine’s ‘Stylist’ mobile application- Edited luxury brand product images and uploaded information to custom CMS for each monthly update- Contributed in creative brainstorms for Vogue.com advertising and unique integrated promotions

Chapel Hill, North Carolina, Us

- Freelance position to publish planners, directories and guides for 250 universities- Created local business advertisements (10,000+) placed in publications with a 20-person team- Communicated with advertisers to ensure accuracy and approval of each advertisement- Copy edited and laid out 25 publications prior to being sent to press

- Selected and edited in-house photography for men’s fashion online publication- Advised over editorial shoots for out-of-house photographers and crew- Designed main concepts for layout of entire magazine

- Award-winning documentary pertaining to the Argentine economic crisis in 2001- Constructed interactive information graphics to complement the main video stories- Conducted on-site research and development with production team for one month

- Utilized Adobe Creative Suite to create page layouts for quarterly on-campus magazine- Met tight deadlines and assumed responsibility for the overall design of the magazine- Guided staff of six graphic designers to solidify the quality and artistic direction of the publication