Offered every owner exceptional customer service and support as well as top-notch care to each animal.Met with owners to gather pet care information and discuss pet sitting duties.Observed behavioral changes in animals to detect illness or injury.Furnished pets with food and water to foster nourishment for growth and development.Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.Provided seamless communication to inform pet owners of visits and pet status.

Developed and improved curricula, course formats and lesson presentations for diverse topics.Prepared custom training course materials and presentations for continuing education.Enhanced professional learning and promoted personal skills, confidence and creativity.Selected curriculum and instructional aids to increase understanding of wellness concepts.Deliver educational interventions that may be lectures or other forms of group interactive learning, as well as one-on-one (participant/educator) education sessions.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.Managed office inventory and placed new supply orders.Implemented and maintained company protocols to facilitate smooth daily activities.Managed, scheduled and coordinated office functions and activities for employees.Monitored payments due from clients and promptly contacted clients with past due payments.Elevated customer satisfaction ratings by promptly resolving client and case issues.Negotiated with vendors to determine optimal material purchase pricing.

Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.Prepared hard copy training materials, module summaries, videos and presentations.Monitored staff performance and addressed issues.Created training modules and documentation to train staff.Helped customers find specific products, answered questions and offered product advice.Built and maintained relationships with peers and upper management to drive team success.Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.Sold various products by explaining unique features and educating customers on proper application or usage.

Handled daily operations, scheduling, hiring and interviewingImproved communication, sales and customer service through proper staffing, training and dedicationAchieved 110% sales growth in 6 monthsReduced food cost by 16% by reviewing and correcting, waste, usage, procedural and employee theft issuesImplemented new cleaning, maintenance and organizational practices to reduce utility and repair costs.

Coordinated 3 stores and 1 grand openingSet labor, sales and food cost goals for each storeInterviewed and hired all management staffTrained new managers on computer programs, labor management, employee retention, crew motivation and building relationships within their communityHandled most vendor interactionAttended several Focus on Food Safety training events and educated all management in food safety to improve store cleanliness, food quality and health department scoresHandled all local marketing, fundraising and charity eventsExecuted training for entire company on all new products, programs and operational changesImplemented a troubleshooting program in all restaurants, which reduced equipment repair costs by 30 %Assisted General Managers with driving sales and providing a great working environment.

Coordinated interviewing, hiring and training for grand openingSet up vendors and advertising for storeCompleted weekly inventory, cash reporting, scheduling and orderingReceived 2nd place honors for “ best fried chicken” and “best new restaurant” after only being open for 5 weeksConsistently met and exceeded food cost, labor and sales goalsMaintained employee retention by providing a fair, consistent and positive work environmentWorked closely with the community to build loyal customer base.