Amanda Mitchell-Heller Email & Phone Number

Cincinnati, OH, US

Sharonville, OH, United States

Fairfield, OH 45014

• Main point of contact for multiple accounts with a total annual revenue of $6 million
• Responsible for identifying new client needs and specifications to Technology for customized web- fulfillment application as well as prioritizing requests for the cross-functional team
• Managing budgeting elements for client programs as well as ensuring profitability for company on each program/project.
• Creating and maintaining “Outstanding” Client Experience Team that is focused on high Client satisfaction and able to provide and maintain a high value add relationship with Clients
• Project Manager for new client implementations spanning annual revenues up to $3 Milliono Warehousing, Logistics and Distribution of products, premiums and collateral Ensuring on-time deliveries to key departments to.

Fairfield, OH 45014

• Managed daily project work flow with clients, production teams and Technology to execute client requirements and ensure customer satisfaction
• Prioritized projects to ensure timely completion of Kitting and fulfillment jobs with varying turn times
• Drove quality control by performing weekly/monthly metric analysis of inventory, labor and order volumes for all programs to ensure client awareness and proper invoicing
• Provided options to clients to expand/enhance the programs whenever possible
• Developed and implemented client driven customized reports and tracking systems in both a highly customized and off the shelf system
• Created a set of Business Rules and Standard Operating Procedures for each new account implemented

Mason, OH 45040

• Responsible for the management and allocation of all inbound orders from every customer for three different facilities within our WMS.
• Key member in implementing 2 WMS systems within the different facilities
• Management of two team members each dedicated to a respective facility.
• Resolving inventory and allocation issues for all orders within in the WMS.
• Ensuring all orders were processed on schedule and available for the teams to effective load plan labor for each fulfillment team.

Lebanon, OH 45036

• Managed daily project work flow with clients, production teams, IT to execute client requirements and ensure customer satisfaction
• Prioritized projects to ensure timely completion of small to multi-million-piece Kitting and fulfillment jobs with varying turn times
• Drove quality control by performing weekly/monthly metric analysis of inventory, labor and order volumes for all programs to ensure client awareness and proper invoicing
• Provided options to clients to expand/enhance the programs whenever possible
• Developed and implemented client driven customized reports and tracking systems in both a highly customized and off the shelf system
• In-house implementations including new client implementations applications and customized programs tailored to each client’s specific needs