Amanda Monaghan Email & Phone Number

Stirling, Scotland, United Kingdom

Stirling, Scotland, United Kingdom

Stirling, Scotland, United Kingdom

Stirling, Scotland, United Kingdom

Day to day volunteer management, operational support, event planning and execution.

Stirling, Scotland, United Kingdom

Pearland, Texas, United States

Umm Al-Qaiwain, United Arab Emirates

Grangemouth, Scotland, United Kingdom

Responsibilities included:* Delivery of an induction programme to new employees and volunteers * Planning my own training events ensuring the use of cost effective venues, travel and catering, in order to provide the best learning experience for candidates without exceeding pre agreed budgets * Development and delivery of retail training including IT skills, sales, safeguarding and health and safety training * effectively rolled out new training face to face which involved extensive travel across the UK * ensuring all training was presented in an engaging and professional manner using blended learning techniques, promoting the charity's vision and values * Developed a culture of ongoing personal development in the retail group i was solely responsible for which consisted of 250 staff and volunteers* advising and supporting managers with specific needs, including career progression, capability issues, and performance management whilst working closely with HR

Aberdeen, Scotland, United Kingdom

Responsibilities included:* providing advice and support to consumers and industry on the Food information to consumers regulations, either by telephone or by face to face awareness workshops* providing general labelling advice on bbe and use by dates * Highlighting national enforcement measures to food business operators if they failed to comply with EU labelling rules * allergen work and ensuring allergens clear on product labelling to ensure consumer protection in place * issuing public consultations regarding changes to the legislation and collating responses * giving instructions to solicitors on the drafting of new legislation and policy * answering ministerial correspondence on behalf of the Secretary of State for Scotland* Drafting responses to parliamentary questions within the 24 hour turnaround period.

Falkirk, Scotland, United Kingdom

Responsibilities included:* Developing a full understanding of the training needs analysis of the target audience.* Understanding the current capabilities of employees in specific roles by creating a learning needs analysis to inform the design* Design and develop appropriate and relevant learning solutions using information from the learning needs analysis, key stakeholders, and ministerial documents * Undertaking a level of upskilling to display the knowledge relating to functionality, process, organisation, culture and behaviours in relation to the product * The design and development of engaging and innovative training materials to meet the needs of the learner and business* Apply expert theory to ensure the most effective media is selected to support adult learning principles * Applying a range of skills to develop materials to support classroom delivery, self paced learning, It systems and skills training * Presentation of this training to a wide range of stakeholders and learners across the UK and NI* Managing the receipt of queries and feedback provided following delivery of a product * Creating, building, and loading suitable scenarios on to the internal database to mimic the live system environment

Responsibilities included:* Line management of 17 staff * Monitoring collections figures and ensuring targets were met* Collation of statistical data and presentation of this to senior management team * Coaching and mentoring staff to enable them to manage their caseload effectively* Technical checking of work for audit purposes * Dealing with customer complaints escalated to management level * Dealing with staff personal issues, sickness absence and capability proceedings

Falkirk, Scotland, United Kingdom

Responsibilities included:* Dealing with complaints and resolving them to the clients satisfaction* Resolving any complex case issues and ensuring any learning points were cascaded to my colleagues * Negotiated with clients to secure the best possible financial arrangement to repay their outstanding debt* Liased with employers regarding the implementation of wage arrestments * Worked with government solicitors to commence court action for non payment of debt * Answered correspondence from members of parliament and other agencies * Coordinated weekly performance meetings throughout the department