Day to day volunteer management, operational support, event planning and execution.

Responsibilities included:* Delivery of an induction programme to new employees and volunteers * Planning my own training events ensuring the use of cost effective venues, travel and catering, in order to provide the best learning experience for candidates without exceeding pre agreed budgets * Development and delivery of retail training including IT skills, sales, safeguarding and health and safety training * effectively rolled out new training face to face which involved extensive travel across the UK * ensuring all training was presented in an engaging and professional manner using blended learning techniques, promoting the charity's vision and values * Developed a culture of ongoing personal development in the retail group i was solely responsible for which consisted of 250 staff and volunteers* advising and supporting managers with specific needs, including career progression, capability issues, and performance management whilst working closely with HR

Responsibilities included:* providing advice and support to consumers and industry on the Food information to consumers regulations, either by telephone or by face to face awareness workshops* providing general labelling advice on bbe and use by dates * Highlighting national enforcement measures to food business operators if they failed to comply with EU labelling rules * allergen work and ensuring allergens clear on product labelling to ensure consumer protection in place * issuing public consultations regarding changes to the legislation and collating responses * giving instructions to solicitors on the drafting of new legislation and policy * answering ministerial correspondence on behalf of the Secretary of State for Scotland* Drafting responses to parliamentary questions within the 24 hour turnaround period.

Responsibilities included:* Developing a full understanding of the training needs analysis of the target audience.* Understanding the current capabilities of employees in specific roles by creating a learning needs analysis to inform the design* Design and develop appropriate and relevant learning solutions using information from the learning needs analysis, key stakeholders, and ministerial documents * Undertaking a level of upskilling to display the knowledge relating to functionality, process, organisation, culture and behaviours in relation to the product * The design and development of engaging and innovative training materials to meet the needs of the learner and business* Apply expert theory to ensure the most effective media is selected to support adult learning principles * Applying a range of skills to develop materials to support classroom delivery, self paced learning, It systems and skills training * Presentation of this training to a wide range of stakeholders and learners across the UK and NI* Managing the receipt of queries and feedback provided following delivery of a product * Creating, building, and loading suitable scenarios on to the internal database to mimic the live system environment

Responsibilities included:* Line management of 17 staff * Monitoring collections figures and ensuring targets were met* Collation of statistical data and presentation of this to senior management team * Coaching and mentoring staff to enable them to manage their caseload effectively* Technical checking of work for audit purposes * Dealing with customer complaints escalated to management level * Dealing with staff personal issues, sickness absence and capability proceedings

Responsibilities included:* Dealing with complaints and resolving them to the clients satisfaction* Resolving any complex case issues and ensuring any learning points were cascaded to my colleagues * Negotiated with clients to secure the best possible financial arrangement to repay their outstanding debt* Liased with employers regarding the implementation of wage arrestments * Worked with government solicitors to commence court action for non payment of debt * Answered correspondence from members of parliament and other agencies * Coordinated weekly performance meetings throughout the department