Oversaw daily business operations on-site and online, with key tasks, such as budgeting, expense monitoring, accounts payable/receivable administration and bookkeeping to record daily financial transactions. Ensured seamless and timely delivery of purchased items that consist of information gathering, payment processing and distribution. Cultivated a strong client base through business development opportunities, along with promotional marketing, sales events planning and social media optimization to attract key clientele with efficient delivery of high-quality customer service. Kept abreast of new and current market trends through in-depth research that fueled business growth and enhanced customer satisfaction. Planned and developed merchandising strategies based on specific customer expectations and the day-to-day business objectives, along with purchasing, receiving, point-of-sale (POS) maintenance and product presentation.

Joined forces with users to deliver technical and administrative assistance with a focus on new and enhanced company systems to enable streamlined processes in the scheduling and dispatching of technicians. Performed clerical functions within remote setting that included data entry/analysis, reporting, documentation, and project management for on-time execution. Retrieved pertinent data from systems with a sense of urgency and accuracy to prepare daily/monthly reports and summaries for further analysis by business leaders, as well as closely monitoring encoding progress made by users. Utilized analytical and communication skills for precise tracking of projects by effectively collaborating with system operators, while generating comprehensive documentations for testing and implementation procedures. Established a reputation for producing accurate documents that enabled timely tracking of processes and aided sound decision-making by the management.

Played pivotal leadership role to drive store operational growth through first-rate customer service, proper staffing, training and team building while prioritizing and delegating workload with strategic oversight of performance evaluation and issue resolution to meet/exceed KPI’s and target goals. Contributed key efforts in the achievement of sales volume of $2–$11M through customer satisfaction, merchandising, scheduling, and logistics of multiple departments and teams. Entrusted to serve as the designated team trainer in multiple district location, comprised of 9 stores. Empowered and motivated newly hired team leaders in their new positions by facilitating in-depth training and development sessions.