Amanda Morreale Email and Phone Number

Customer Service Representative/Property & CasualtyAlbert V. Jaskol Agency | Burlington, NJ | November 2023 - January 2024I conducted in-depth client needs assessments and comprehensive risk assessments to customize property & casualty insurance solutions. I streamlined policy administration, collaborated with industry partners for favorable terms, and provided exceptional customer service to build lasting relationships, resulting in high client retention. I contributed to the agency's success.

I successfully navigated the complexities of health insurance enrollment processes, ensuring strict compliance with federal guidelines.I provided unwaveringly comprehensive assistance to individuals seeking healthcare coverage by meticulously reviewing applications to confirm eligibility and accuracy of information.I effectively coordinated with healthcare providers, insurance carriers, and applicants to facilitate seamless enrollment operations.I confidently educated applicants on healthcare options, empowering informed decision-making and maintaining meticulous records.

I have successfully resolved over X% of client issues related to 3-year contracts for home security systems on first contact, exceeding the department average by X%. This has directly increased client satisfaction scores and reduced churn for our home security products. Additionally, I have retained X% of high-value customers with 3-year contracts using our home security systems through proactive outreach and personalized solutions. By identifying and addressing customer pain points early in the lifecycle, I reduced customer churn related to 3-year contracts for home security systems by X%. I also exceeded monthly retention targets by an average of X% through effective communication and problem-solving skills for our home security customers with 3-year contracts. Lastly, I handled X customer escalations per month related to our home security systems and 3-year contracts and achieved positive outcomes in X% of cases, all while streamlining the issue resolution process for our home security products and reducing average handling time by X%.

An accomplished leader excels in CRM, expertly oversees a team of (13), prioritizes customer satisfaction with a track record of success, and possesses strong problem-solving skills. Skilled in door-to-door sales, lead generation, cultivating connections, delivering compelling presentations, sealing deals, and surpassing goals. Responsible for the recruitment, training, performance management, and dismissals within the sales team. Experienced in selling home security and heating oil products.Researched, coordinated, and obtained necessary permits for door-to-door sales team across multiple municipalities, including direct communication with permitting departments. Ensured compliance with varying local regulations, maintained meticulous records for each field representative, and maximized sales opportunities.