* Assist Management of account team including ensuring targets are met daily* Systems & policy training of new staff* Undertaking quality assessments as required by guidelines in Financial Services Authority* Processing of loans ensuring customer requests/needs met* Renewal of secured loans, unsecured loans and insurances.* Provide high quality customer service* Prepare daily reconciliation reports & balance as required* Provide accurate evaluation, reporting and analysis to Management in regards to targets & sales* Strict compliance with legislation, standards and in particular the Financial Services Authority