Amanda Murphy Email & Phone Number

Dublin, County Dublin, Ireland

Dublin

-SAP HANA Database Senior Global Support Engineer. -Handling customer incidents that require product support in a SAP HANA environment, including the HANA Predictive Analytics Library. -Perform root cause analysis (research, reproduction, and troubleshooting) to solve customer issues.-Ensure customers receive the highest level of technical support when they encounter an interoperable issue. -Maintenance of technical documentation and liaising closely with development support are also important features.-Continuous Improvement Expert role for SAP Product Support,

County Dublin, Ireland

County Dublin, Ireland

Test Automation expert using Selenium and Robot Framework.Definition and execution of functional or technical tests for SAP Analytics Cloud.Liaising with Product Owners\Development leads to specify Test objectivesPromoting the Quality agenda within the teamWorking to ensure adherence to SAP quality standards and processes

Leixlip

Hewlett Packard Oracle DBA, responsible for the management and maintenance of a number of very large 24*7 databases that resided on HP-UX platforms using RAID-5. Responsibilities included backups and recovery using RMAN, upgrades from Oracle 8i to Oracle 9i, patch applications, table partitioning and performance tuning, On-call Support for all servers included within the Server Teams remit.Liaising regularly with engineers regarding business requirements.

Citywest, Dublin

Oracle DBA. Responsibilities included designing schemas and installing Oracle 8i and MySql databases on Sun-Solaris and Linux platforms. Involved in client meetings that discussed their web site requirements.

Dublin 2

First female in the history of the company to become a Computer Operator for an IBM CICS System. The role included shift work and involved managing batch jobs, written in Mantis, for the company’s insurance policies.PC, Server and Helpdesk department and became section leader for researching and installing new technology that was being installed in the Client/Server environment.1997, Unix administrator for a number of AIX RS/6000 that the company had introduced. Oracle DBA for the Financial databases, included General Ledger, Accounts Payable and Accounts Receivable and also the company’s Filenet Document Imaging system.I was a key member of staff involved in the Y2K project, and took responsibility for project planning upgrades of all systems within my area to ensure all recommended upgrades and patches were applied.

Bsc. Honours I.T Management With Data Analytics, Data Analytics, First Class Honours Gpa 3.46

Machine Learning, Predictive Analytics, Social Media Analysis and E-Learning

Bachelor'S Degree, Information Technology, Distinction

B.Sc in IT Management

Certificate In Software Fundamentals, Java Programming

National Certificate In Computing, Computer Programming