Amanda N. is a Customer Success Professional at Nerdio. She is proficient in Spanish. Colleagues describe her as "Amanda is one of the best Customer Success Directors I have ever worked with. Her ability to anticipate customer needs and proactively address potential issues is second to none. She doesn’t just manage relationships—she creates lasting partnerships that drive true value for both the company and its clients. Amanda’s strategic approach, combined with her exceptional communication skills, allows her to effectively align internal teams and external stakeholders toward a common goal. She leads with empathy, always putting the customer first, and fosters a culture of collaboration and success within her team. If you want someone who will not only meet but exceed your expectations, Amanda is that person."
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Customer Success ManagerNerdio Apr 2024 - PresentChicago, Il, UsAs a Customer Success Manager at Nerdio, I empower Managed Service Providers to maximize their use of Nerdio's innovative cloud solutions. Responsibilities include guiding MSPs through the onboarding process, providing comprehensive training, and offer strategic advice to optimize cloud infrastructure, improve efficiency, and reduce costs. I build and maintain strong relationships with our partners, along with proactively identifying and addressing potential challenges to ensure uninterrupted service. I also gather feedback to drive product enhancements and better align Nerdio’s offerings with our partner's needs. -
Senior Manager Of Cx + ServicesHook Security Co. Oct 2023 - Apr 2024Greenville, South Carolina, UsAs a Senior Manager of Customer Experience, I lead strategic initiatives to optimize end-to-end customer interactions, drive satisfaction, and ensure the delivery of exceptional experiences across all touchpoints -
Senior Customer Success ManagerHook Security Co. Aug 2022 - Oct 2023Greenville, South Carolina, UsLead a high-performance team in optimizing customer experiences, driving product adoption, and ensuring the successful implementation of our solutions. My strategic approach focused on cultivating strong client relationships, enhancing retention rates, and achieving customer satisfaction excellence. -
Customer Success ManagerHook Security Co. May 2020 - Aug 2022Greenville, South Carolina, UsChampion client satisfaction by developing and executing strategic initiatives, ensuring seamless onboarding, and proactively addressing customer needs to drive long-term success -
Account ManagerAll Covered Jun 2017 - Jul 2019Ramsey, Nj, UsProvided tailored IT solutions, fostered strong relationships, and ensured the seamless delivery of technology services to meet diverse business needs. -
Account Manager, Network Infrastructure ServicesTeksystems Dec 2016 - Jun 2017Hanover, Md, UsSpecialized in building and nurturing client relationships, understanding their technology and staffing requirements, and delivered tailored solutions to drive business success through strategic partnerships and effective collaboration with internal teams. -
RecruiterTeksystems Oct 2014 - Dec 2016Hanover, Md, UsDedicated to identifying top-tier talent, assessing candidate suitability for diverse roles, and facilitating the hiring process to fulfill the staffing needs of our clients. Leveraging industry expertise and fostering strong candidate relationships, I contributed to the success of both clients and candidates -
Human Resources CoordinatorSony Electronics Aug 2013 - May 2014San Diego - Us | Tokyo - Jp, UsSupported HR processes, including recruitment, onboarding, and employee relations. Dedicated to maintaining efficient HR operations and fostered a positive workplace culture in alignment with Sony's values and objectives. -
Marketing & Leasing AssociatePeak Campus Companies Oct 2012 - Jun 2013Atlanta, Ga, UsDrove brand visibility through strategic marketing initiatives, engaging with prospective tenants, and facilitating the leasing process. Committed to providing exceptional customer service and promoting a vibrant living experience within community. -
Business OwnerTropical Quarters Jun 2010 - Aug 2011Specialized in navigating regulatory requirements and securing necessary permits for clients in diverse industries. My expertise lies in facilitating a streamlined process, ensuring compliance, and contributing to the smooth execution of construction and development projects.
Amanda N. Education Details
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Florida State UniversityBusiness Management & Entrepreneurship
Frequently Asked Questions about Amanda N.
What company does Amanda N. work for?
Amanda N. works for Nerdio
What is Amanda N.'s role at the current company?
Amanda N.'s current role is Customer Success Professional.
What schools did Amanda N. attend?
Amanda N. attended Florida State University.
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