Amanda Narciso Email & Phone Number

Salinas, CA, US

Salinas, California Area

• Directly interact with customers to create daily volume and promotional forecasts by customer, by sku and by location.
• Create and manage a sales forecast consisting of 200+ manufactured skus for major US retailers.
• Forecast and manage all promotions and promotional volume that are ran in-store. Weekly and Monthly.
• Daily interaction with Shipping and Production on any additional volume, prorates, late trucks and new business.
• Submit orders through various systems: PRMS, EDI, Foodlink, I-Trade, Fax, Email and verbal.
• Provide critical input for ongoing process development in the areas of inventory management and sales forecasting.

Salinas, California Area

• Provided superior customer service.
• Assist customers in locating missing/misapplied/misposted payments with multiple computer systems in a timely manner.
• Worked with multiple banking institutions to resolve customer’s requests.
• Contacted customers for details regarding payments, balance transfers, and refund checks.
• Multi-tasking inbound and outbound calls with 100% quality and efficiency.
• Created and implemented team incentives and improvements.

Salinas, California Area

• Handled inbound and outbound calls with outstanding quality and efficiency.
• Answered all questions regarding accounts with fraud blocks/holds.
• Added and removed fraud blocks/holds based on HSBC criteria followed by my discretion.
• Processed Fraud referrals on accounts with unauthorized fraud charges.
• Created and implemented team incentives and goals.
• Provided team productivity and statistics.

Salinas, California Area

• Processed secured and unsecured personal loans and mortgages.
• Sold conventional and adjustable home mortgages and refinancing.
• Met underwriting criteria for personal loans and mortgages.
• Provided debt solutions for customers based on credit worthiness.
• Handled inbound and outbound calls with outstanding quality.
• Offered additional insurance products, based on customer needs.

Salinas, California Area

• Handled inbound calls with top quality and efficiency.
• Resolved customer inquiries.
• Processed customer requests.
• Sold additional services/products based on customers needs.
• Identified all upsell opportunities.
• Consistently achieved sales goals and quality goals.