Amanda Nares Email & Phone Number

Seattle, Washington, United States

Woodinville, Washington

Works closely with multiple departments to ensure accurate and timely installation appointments for our clients. The Project Coordinator is an integral part of the company and delivers timely client communication regarding job scheduling and proposal acceptance.• Responsible for maintaining technician and client job schedules. Ensuring coordination between the client, gear arrival, accounts receivable, Project Managers and outside contractors are on time and up to date prior to technicians’ arrival on site.• Maintaining vehicle fleet licensing, maintenance, new vehicle acquisition and managing online fleet management and tracking software.• Coordinates outside contractor and vendor schedules as needed for job completion.• Maintains technician timecards for both payroll and time off balances.• Responsible for maintaining petty cash for technician out of pocket repayment and submitting monthly report to accounting.• Manages all low voltage permits as required on a per job basis.• Acts as Project Manager for smaller flat rate jobs to ensure timely completion and a seamless experiencefor the client.• Coordinates all technician accommodations for out of town and out of state work.

Bothell, Washington

Supported inbound phone customers with concerns including: • Payment Processing• Billing inquiries• Disconnection notices and reconnects• Outage reporting and information• Information regarding green power options such as solar and hydroelectric power• Website navigation and troubleshooting• Scheduled in-house power assessments• Dispatched necessary team when gas emergency was report

Bothell, Wa

Originally hired as entry level billing agent and promoted throughout various roles within the company.• In 2010, promoted to Tier 2 technical support working with both laptop and phone support.• In late 2011, joined a pilot team for small business end user technical support. Team was later disbanded in 2013.• Promoted to Tier 3 cellular network supportdesk in 2013. •••After 1 year in current role, was promoted to National.Business Services. This team dealt solely with large contracted businesses and government agencies supporting both billing and technical needs.In 2016 the team went offline only and supported customers by email requests.

Started career with the company as Assistant Manager. After 4 months took over as “Acting Store Manager” for the duration of time with the company. Responsibilities include:• Sales• Merchandise receiving• Seasonal store display setup• Diffusing escalated situations as needed• Maintained loss prevention standards• Hiring of seasonal employees• Employee scheduling• Timecard management

Started as tester for the game Mass Effect at Microsoft Millennium campus working with a large group of testers. After 2 weeks, was selected along with 1 other person to join the FTE’s at the Redmond Town Center location to work directly with the developers and software test engineers to ensure all game impacting issues were identified and logged. All issues were reported with software using Visual Studio 2007.

Computer Science

Education record