HR Partnering -Build functional relationships with stakeholders to ensure efficiency within the organisation Performance Management - Facilitate and drive performance management & coach and up skill management on end to end performance management processesTraining & Development-Assisting manager’s design Training needs analysis for their areas.Change Management -Plan & Conduct change processes for teams after restructureEmployment Relations -Give both employee & line advise on ER mattersEmployee Engagement - Partner with line to implement an agreed engagement model to assess & measure engagement levels of employees.Talent Acquisition - Attract & acquire the right talent at the right time in relation to the needs of the business unit.HR Reporting - Generation and analysis of Reports, identify trends, possible causes and recommendations. Diagnose trends and pro-actively engage line.

Recruitment, Selection, & Placement- Liaise with Recruitment Agencies for vacant service centre representative role & ensure staffing numbers are adequate to enough to maintain high service delivery levels.Preparing Training (In -house) and Induction for the new recruits.Ensure all the recruits show up for training and successfully complete.Contract management for all permanent staff and fixed term contractors.Risk Management -Making sure that all Risk areas have clear processes and procedures and where there aren’t consult with the Customer Care Support to draw them upER Support- Providing HR support to line managers with IR issues and proper documentation of offences on the system Providing support for business end to end from acquisition to engagement

Support function for the HR Consultants Filling employee files and doing audits for missing documentsArranging medicals for new recruitsArranging interviews with candidates and coordinating themAssist payroll team in printing and distributing payslips.Direct queries to the relevant consultants.