Amanda Nitsch Email & Phone Number

New York City Metropolitan Area

Rapidly promoted to VP in a hybrid role based on outstanding performance. Trusted customer success advisor to a $22.9M portfolio of 6 top accounts plus 15 high-potential accounts. Spark growth for a rapidly expanding company while creating and constantly refining customer success strategies used companywide. Lead a 9-member team.➤ Ranked #1 (of 24) for 2 consecutive years, the top performer on the customer success team. ➤ Propelled total revenue to 115% of 2023 goal by forging vibrant relationships that increase client engagement. ➤ Transformed previously troubled client relationships by defining creative solutions based on data-driven insights and deep knowledge of each client’s unique objectives.➤ Ignited a $650K increase in customer engagement to $11.3M total from a previously dissatisfied client who was ready to jump ship by creating an innovative win-win-win solution for EHE, the client and their employees.➤ Generated $200K revenue increase to $6.2M total by revitalizing an endangered relationship with a disgruntled CMO and seamlessly implementing unique solutions to the client’s challenges. ➤ Coached and mentored peers to elicit better results, upskilling CS professionals to define client-specific strategies and future growth even for the most troubled accounts. Strengths: Customer Engagement – Business Relationship Management – Contract Renewal – Client Success – KPIs – Revenue Growth – Value Proposition – Success Metrics – Strategy & Execution – Technology Innovation – Presentations – Data-Based Recommendations – Customer Feedback – Customer Satisfaction – Process Improvement –Sales Revenue Growth – Communication Strategy – Portfolio Retention – Portfolio Growth – Project Management – SMB & Enterprise Clients – Channel Partnerships – Product Expert – Customer Loyalty – End-to-End Client Lifecycle – Mental Health – World-Class Healthcare – Upselling – Account Management – B2B2C Relationships – Customer Retention

Jackson, Missouri, United States

Quickly promoted to senior director in a hybrid role for a NY-based firm, as trusted advisor to a $22.6M portfolio of enterprise clients. Build and enrich strategic relationships with customers to understand their needs and objectives while driving clinical outcomes for patients and revenue growth for EHE. Own the customer success practice, defining the strategy and constantly iterating the playbook. Lead a team of 9 customer success professionals.➤ Secured $30M total revenue via 2022 contract renewals. Coach and mentor other Customer Success teams on best practices to elevate results. ➤ Attained 40% increase in client engagement by transforming a previously troubled relationship with a major client leading to a 2-year renewal with total contract value of $14.9M. ➤ Generated $3.9M revenue via a single 2-year contract renewal for a leading client in the aerospace industry by building high, wide, deep relationships across the organization at every level. ➤ Grew customer engagement 72% for a single account over 4 years by defining and executing an innovative communications and client success strategy cascaded to 6 locations. ➤ Delivered 115% increase in customer engagement across 4 locations, driving customer success by launching 4 onsite clinics and provider events for the total population health clients.Strengths: Customer Engagement – Business Relationship Management – Revenue Growth – Client Success – KPIs – Contract Renewal – Value Proposition – Success Metrics – Strategy & Execution – Technology Innovation – Clinical Results Presentations – Data-Based Recommendations – Customer Feedback – Customer Satisfaction – Process Improvement – Sales Support – Upselling – Account Management – Implementation – B2B2C Relationships – Customer Retention – Revenue Growth – Communication Strategy – Portfolio Retention – Portfolio Growth – Cross-Functional Teams – Project Management – SMB & Enterprise Clients – Channel Partnerships – Customer Loyalty

New York, New York, United States

Promoted to a customer success role s product expert and customer advocate for a $2.1M portfolio of SMB and enterprise clients. Established and enriched positive business relationships with multiple customers and consultants as the public face of EHE. Managed the full client lifecycle: implementation, adoption, product training, upselling and contract renewal. Lead partner discussions to uncover needs and ensure goals are met. ➤ Rescued a previously troubled relationship with a client to become a trusted partner, leading to a 2-year contract renewal with $1.5M total value. ➤ Increased customer engagement 500% (50 to 300) by revolutionizing communication strategy in a manufacturing environment, from digital and virtual to face-to-face onsite contact.➤ Created an innovative solution to drive customer engagement via dedicated on-site representatives. Defined the policies and procedures as project manager, eventually cascading the program to 5 locations.➤ Generated $650K increase in revenue via contract renewals as liaison between clients and EHE legal team during contract renewal negotiations. ➤ Increased customer engagement 249% (106 to 370) at 3 locations for a single client.Strengths: Customer Engagement – Business Relationship Management – Contract Renewal – Client Success – KPIs – Revenue Growth – Value Proposition – Success Metrics – Strategy & Execution – Technology Innovation – Clinical Results – Presentations – Data-Based Recommendations – Customer Feedback – Customer Satisfaction – Process Improvement – Sales Support – Upselling – Account Management – Implementation – B2B2C Relationships – Customer Retention – Revenue Growth – Communication Strategy – Portfolio Retention – Portfolio Growth – Cross-Functional Teams – Project Management – SMB & Enterprise Clients – Channel Partnerships – Product Expert – Customer Loyalty – End-to-End Client Lifecycle – Problem Solving – Mental Health – Healthcare Plans – World-Class Healthcare

New York, New York

Built robust relationships supporting the full customer success lifecycle to drive customer satisfaction. Led 10+ contract renewal processes for a portfolio of business. Delivered full-spectrum support on day-to-day client deliverables to meet and exceed goals. ➤ Co-creator of the company’s first onsite pop-up clinics for preventative health, which increased customer engagement and program utilization. Served as project manager for these innovative programs.Strengths: Customer Engagement – Business Relationship Management – Contract Renewal – Client Success – KPIs – Revenue Growth – Value Proposition – Success Metrics – Strategy & Execution – Technology Innovation – Clinical Results – Presentations – Data-Based Recommendations – Customer Feedback – Customer Satisfaction – Process Improvement – Sales Support – Upselling – Account Management – Implementation – B2B2C Relationships – Customer Retention – Revenue Growth – Communication Strategy – Portfolio Retention – Portfolio Growth – Cross-Functional Teams – Project Management – SMB & Enterprise Clients – Channel Partnerships – Product Expert – Customer Loyalty – End-to-End Client Lifecycle – Problem Solving – Mental Health – Healthcare Plans – World-Class Healthcare

Sikeston, Missouri, United States

Assisted clients in creating a culture of wellness founded on prevention and early intervention in a role as consultant to client companies. Rapidly established rapport with employees and executives, earning status as a trusted partner.➤ Contributed to 15% decrease in work-related injuries; engaged 30% of employees and their families in physical activity over 12 weeks.

Cape Girardeau, Missouri, United States

Leveraged background as a registered dietitian to lead a medically supervised weight loss clinic, facilitate annual trainings while maintaining a 60-patient caseload. ---------Foundational experience with St. Francis Medical Center and more.