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Purplebricks is revolutionizing the real estate industry with a new and innovative form of real estate brokerage. We combine great real estate agents with a proven technology platform to make the entire process of buying and selling a home more convenient, transparent, and cost effective.Reporting to the CEO, The Director of Contact Center for our Central Real Estate Team is responsible overseeing all Contact Center operations nationally (telephony, process improvement, analytics) while also focusing on the recruitment of licensed central team members throughout the company’s footprint. The Director of Contact Center is also the lead on all customer experience (Trustpilot and complaints). I have been responsible for effectively overseeing a team to represent Purplebricks services in an effort to drive business and meet customer objectives. In addition, the Director of Contact Center must create and manage a comprehensive program that includes effective processes and defined metrics with the goal of generating business, improving customer retention and driving quota achievement.

NJFX owns and operates a 64,800 square foot purpose-built Tier 3 Collocation facility on a 58 acre Cable Landing Station Campus in Wall, NJ, supported by several route-independent carriers who offer direct access to multiple independent subsea cable systems interconnecting North America, Europe, South America, and the Caribbean. High and low density collocation solutions are available - providing 24/7 support as well as unique US fiber backhaul solutions avoiding traditional legacy network points of failure. NJFX's low latency offerings provide the flexibility, reliability and security which global carriers, content providers, and enterprise/government entities require to drive revenue, reduce expenses and improve service quality.

- Reports directly to the VP of Sales to ensure we are on track for our monthly and yearly sales targets.- Assists in creating sales forecasts and ensures that we are on track to hit our targets daily. - Responsible for monitoring the Cost Summary. - Audits the monthly payfile and creates invoices. - Managed vendor performance- Responsible for campaign management, sales reports, monitoring the teams work load, and performing call audits.- Liaison between the NJ office, corporate office in Houston and our Salesforce technology team.- Heavily involved in acquiring new talent, interview process, performance reviews, and disciplinary actions up to and including termination. - Manages and audits the ADP payroll, overtime, and scheduling.

As a Management Consultant at Edvocate, I worked with Business Administrators of K-12 School Districts by providing RFP/IFB management and contract monitoring. I monitor contracts for 17 school districts and oversee 57 buildings and have assisted in the Analysis, RFP and Proposal processes for various other districts.