Amanda Norris Email and Phone Number

-Coordinates program operations for Refile section, identifies critical issues within span of control and determine resolution to accomplish mission goals.- Works with technical and program issues which may impact section processes and operations by attending briefings, meetings, conferences, etc.- Reviews and studies regulations, procedural manuals, directives, etc. for guidance relating to program requirements.- Collaborates in providing guidance in the planning and scheduling of… Show more -Coordinates program operations for Refile section, identifies critical issues within span of control and determine resolution to accomplish mission goals.- Works with technical and program issues which may impact section processes and operations by attending briefings, meetings, conferences, etc.- Reviews and studies regulations, procedural manuals, directives, etc. for guidance relating to program requirements.- Collaborates in providing guidance in the planning and scheduling of work and the setting and adjusting priorities.- Responsible for direction, management, and oversight of the refile section within the Records Retrieval Branch- Responsible for the care, storage, assessment, and accountability of the US Military records.- Maintains a thorough knowledge of the location, condition, and extent of military records within the building.- Oversees physical record assessments, reviews, and inventories as required by regulations to properly account for collections and to identify at-risk materials.- Conducting long term plan for large backlog (records that need to be replaced into the archives after use) due to the COVID-19 Pandemic-Implement Records Retrieval Branch regulations, policies, and procedures.-Assist in development and evaluation of programs, policies and procedures. -Identified a paper process that could be digitized, created a digital workflow for process and implemented the digital workflow in the department.-Trained department on usage of new digital workflow -Creating the building blocks of digitizing the RRB Tasksheet process and training departments on the use of this digital platform-Utilize CMRS, Eanalytics, Arcis BI, Arcis on a regular basis-Serves as an expert in the subject matter for my department Show less

- Provides guidance and technical instruction to both upper management and subordinates in identifying, combining, and analyzing information from multiple sources, including conflicting information to make informed decisions- Identifies appropriate finding media, searches files, and provides reference service in response to inquiries- Develops and applies a good working knowledge of the finding media utilized at NARA- Applies judgment in searching for the records because of… Show more - Provides guidance and technical instruction to both upper management and subordinates in identifying, combining, and analyzing information from multiple sources, including conflicting information to make informed decisions- Identifies appropriate finding media, searches files, and provides reference service in response to inquiries- Develops and applies a good working knowledge of the finding media utilized at NARA- Applies judgment in searching for the records because of alphabetical peculiarities, English derivation of foreign given names, and similarly pronounced but differently spelled surnames- Uses problem solving techniques to develop leads when factual data is missing or information furnished is meager, incorrect, or incomplete- Transcribes data legibly on a wide variety of forms while in a records storage area, condensing records information to minimal understandable language- Reproduces copies of pertinent paper and microfilm/microfiche records using appropriate equipment as required in conjunction with replying to inquiries- Regularly operates microfilm, digital imaging and xerographic equipment and utilizes many types of finding aids to assist in the completion of projects- Regularly utilizes database management systems to run queries and reports, enter new information in regards to holdings at the archives and to maintain records on a regular basis- Works independently and on a team to complete daily tasks- Facilitates timely communications and follow-up with senior management team- Provides reference services to regular and complex inquires- Regularly performs searches for White House, congressional, and agency requests for information and documents and regularly asked to perform the complex and highest priority reference requests- Recognized the deterioration of search aids, took charge and effectively recommended proper treatment of aids resulting in digitization and retirement of use of most deteriorated items Show less

- Organized and directs a brand new project that has not been done before in the agency- Created SOPs for brand new tasks for the project- Worked with UPS to trouble shoot issues that arise when working with new tasks- Navigates and coordinates through working with multiple agency staff to present a program that succeeds to the goals set- Supervises and directs staff to adhere to daily work schedules and to assure work accountability in compliance with policies and department… Show more - Organized and directs a brand new project that has not been done before in the agency- Created SOPs for brand new tasks for the project- Worked with UPS to trouble shoot issues that arise when working with new tasks- Navigates and coordinates through working with multiple agency staff to present a program that succeeds to the goals set- Supervises and directs staff to adhere to daily work schedules and to assure work accountability in compliance with policies and department procedures/goals, providing guidance and coaching as appropriate- Generates, develops and updates necessary reports for the department and other management personnel and senior management- Defines individual records staff member work assignments, monitor performance and provide feedback- Provides mentoring and professional development opportunities for staff- Implements tools to measure metrics and monitor the ongoing development of the staff records management progress report- Recommends and upon approval implements process improvements to records management functions- Manages workflow- Works with employees during stay at home order in order to keep staff engaged and ready to help with the mission of the agency- Trouble shoots telework issues for staff - Remains a positive and reliable source of information for team during unprecedented and unnavigated times Show less

- Assisted higher ranked technicians in the accessioning (receiving, unloading, screening, boxing, labeling, transporting and shelving) of records- Physically loaded and unloaded containers of records, and moved blocks of records from one area to another- Performed various clerical functions including assisting with incoming telephone calls, labeling, keying incoming records, keying data from forms or records into computer, web-based or mainframe systems, photocopying records and… Show more - Assisted higher ranked technicians in the accessioning (receiving, unloading, screening, boxing, labeling, transporting and shelving) of records- Physically loaded and unloaded containers of records, and moved blocks of records from one area to another- Performed various clerical functions including assisting with incoming telephone calls, labeling, keying incoming records, keying data from forms or records into computer, web-based or mainframe systems, photocopying records and batching work into organized groupings for work- Utilized Microsoft Works to type addresses in Excell, used Mail Merge to collate and print address labels- Used a computerized mail machine to print proper USPS postage for envelopes and boxes of files- Created batch UPS orders through the UPS website on a daily basis- Provided a detailed summary of monies used for computerized mail meter machine per day, week, and month to immediate supervisor- Utilized personal computers and basic software on a daily basis Show less

- Recommended improvements and created training manuals to assist in the future use of machines and processes in the photo lab- Developed and printed customers’ photographs, digital and analog- Worked independently to identify, arrange and review customer orders to better prioritize processing time- Utilized Adobe Creative Suite on a daily basis- Handled inter-store product transfers- Trained new hires and upper management on equipment use and practices of the lab-… Show more - Recommended improvements and created training manuals to assist in the future use of machines and processes in the photo lab- Developed and printed customers’ photographs, digital and analog- Worked independently to identify, arrange and review customer orders to better prioritize processing time- Utilized Adobe Creative Suite on a daily basis- Handled inter-store product transfers- Trained new hires and upper management on equipment use and practices of the lab- Operated various types of scanners and cameras for copying of photographs, negatives, and slides- Use of large format printers and wet lab printers- Inspected and diagnosed customers’ malfunctioning photographic equipment- Used professional knowledge on photographic equipment to assist customers and established production and quality control for digitizing their photographs, slides, negatives and various movie films- Utilized personal computers and basic software on a daily basis- Transferred digital video files and formatted them to be playable DVDs- Transferred antiquated film to make view able in modern formats Show less

- Lead, directed, and coordinated the operations of the annual Arts Education Festivalo Collected, monitored and analyzed data in order to identify trends and patterns affecting the operational performance and activities of the festivalo Directed, planned, organized and implemented measures to ensure success of festivalo Created and managed budgets and assessed needed resourceso Provided leadership and directly managed staff of artists, students , and volunteerso Contacted… Show more - Lead, directed, and coordinated the operations of the annual Arts Education Festivalo Collected, monitored and analyzed data in order to identify trends and patterns affecting the operational performance and activities of the festivalo Directed, planned, organized and implemented measures to ensure success of festivalo Created and managed budgets and assessed needed resourceso Provided leadership and directly managed staff of artists, students , and volunteerso Contacted and registered area elementary schools to participate in the festivalo Assisted with grant writing and produced funding requests from senior administrators- Assisted professors as a Teaching Assistant to guide others in identifying and analyzing information, artifact handling and care- Participated in the development and implementation of gallery programs, exhibitions and events- Curated a digital exhibit of art works that was projected during a live orchestral performance- Restored historic photographs from the museum’s collection for exhibition (Old Main Exhibit)- Created digital images of two and three-dimensional works of art and other objects in the museum collection- Handled and packaged artwork and historical objects for transportation and display- Assisted the Education Director in administrative duties- Created and printed fliers, posters, and educational materials- Regularly facilitated the hosting and catering of museum exhibit openings/closings- Oversaw processing, collection care, artifact cleaning and preservation activities- Conducted research to verify historical information, attributions and provenance- Performed descriptive and detailed cataloging and data entry into EmBark automated databases- Worked independently and organized and developed storage and housing to ensure appropriate preservation of donated artifacts- Conducted tours of the museum and explained the works of the Museum for professional groups, college, k-12 groups and the general public Show less

- Ran and operated Kodak Theta 50 and Theta 76 Large Format Printing machines- Conducted training of new employees on the daily tasks in the Theta area- Processed and packaged daily photographic orders- Quality control of photographic files, to keep the best quality possible for the customer- Quality control of photographic prints for shipment of customer orders- Prepare customer orders for shipment

- Ordered supplies and products for the lab- Trained new employees in the processes of the photo lab- Assisted customers with answering any photographic questions and needs- Processed film and digital images on Fuji Frontier Digital Minilab- Assisted customers with self-service photographic scanners- Color correction of customer's orders- Daily and monthly maintenance on Fuji Frontier Digital Minilab- Customer service- Money handling