Provide support and produce detailed system requirements and technical and functional specifications that align with standards and frameworks for the C3 application. Work in close partnership with business and technology partners, project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.I work collaboratively with the Business Analyst and the business stakeholders to understand the business desires keeping technical feasibility and TD Standard Policies, governance and Accessibility standards in mind. Pulling from my previous job experience I understand the importance of quality management, therefore I work alongside our testing teams, engaging them early to help translate requirements and use cases into test cases and ensure requirements are testable. I contribute to project management activities by participating in the scoping, risks identification and mitigation measures, communicating activity status and providing timely notification and escalation of possible issues/problems to the Project Manager.

My role as a Business Systems Analyst began with supporting the Collaborative and Social Technologies (CAST) portfolio. The projects we work on supports TD's electronic on-line employee experience for the enterprise Intranet platforms including WebSphere Portal, InterWoven TeamSite, Google Search Appliance, Webtrends, SharePoint and Imaginatik. I am involved in bringing new and innovative business ideas to our technology partners and then seeing them into production. Recently the CAST team has merged with Marketing Technology and I have been exposed to a new portfolio and a new set of projects. These projects have included transitioning an existing website from one SaaS vendor to a new SaaS vendor as well as another project where I have been on-boarding a new vendor into the bank from the request for proposal (RFP) process to working on technical requirements.Responsibilities:• Responsible for providing support and producing detailed system requirements and technical / functional specifications in alignment with TD standards and frameworks. • I work collaboratively with business partners, technology partners, project teams and stakeholders to draw out, analyze, document, communicate and manage detailed functional and non-functional Requirements.• I work collaboratively with the Business Analyst and the business stakeholders to understand the business desires keeping technical feasibility and TD Standard Policies, governance and Accessibility standards in mind.• Pulling from my previous job experience I understand the importance of quality management. I work alongside our testing teams, engaging them early to help translate requirements and use cases into test cases and ensure requirements are testable • I contribute to project management activities by participating in the scoping, risks identification and mitigation measures, communicating activity status and providing timely notification and escalation of possible issues/problems to the Project Manager.

• Responsible for TD's electronic on-line employee experience, working primarily in the area of Quality Assurance / Implementations for the enterprise Intranet platforms (WebSphere Portal, InterWoven TeamSite, Google Search Appliance, Webtrends, and SharePoint).• Test lead for our WebSphere Portal upgrade. Worked with the business, vendors and project team from the initial stages to PAT.• Created and updated several Job Aids, "How To” documents and training material and hosted review meetings.• Fully trained in Quality Centre Basic and Advanced courses and experienced utilizing all QC modules in my project work.• Experienced writing Test Plans, Test Strategies, Detailed Test Schedule’s, and Test Case documents.• Work with the Business and provide support with their testing and the development of their BAT Plan.• Able to interpret the Requirements, Design and Project Management documents (BRD, SRS, Use Cases and PDD etc.) into comprehensive tests cases ensuring full coverage of all enhancements, changes and innovations included in the project.• Conduct defect meetings and provide detailed examples of functional and non-functional errors found in testing.• Awarded in March 2013 with an Act for Impact and a Principles in Practice for Q4 2013.

• Provide technical and facilities support for Phone Channel businesses• Primarily responsible for on-site support of London York Street; however occasionally provide support remotely to London City Centre, Toronto, Markham. Offshore and At Home Specialists• Contributed to various project’s including WAN cutover testing.• Analyze incidents to determine the best solution to the problem • Report Incidents to various vendor partners• Communicate with business partners, including high level management on the status and solutions to reported incidents• Provide daily, weekly, monthly and Quarterly incident reports to senior management • Responsible for hosting daily incident meeting in the absence of the incident manager

• Responsible for processing access requests and changes for Phone Channel and Online Channel• Created and provided all communications as well as conducted testing and raised defects for a new system we were bringing into the bank. • Responsible for creating, managing and holding meetings to discuss Network Solutions Order issues.• Completed projects to enhance databases and clean up Call Recording.• Multitask and prioritized to complete all requests within business SLA’s.• Analyzed, diagnosed and resolved issues with employee access.• Communicated with vendors and staff of all job levels on a regular basis.• Established deadlines to ensure projects are completed in a timely manner.

• Responsible for taking credit applications and assisting customers with their credit inquires. • Number one in site for the RSP Campaign. • Awarded Terminator Luncheon 4 consecutive times.• Exceeded sales and productivity objectives.• Member of the Compliance and Operation’s committee. • Profile customers to determine sales opportunities with every call.• Worked with the new hire group, listening to their calls and helping with inquires.

• Responsible for assisting TD Canada Trust customers with their everyday banking. • Number one in site for the Fall Investment Campaign. • Chosen to have new employees sit with me to listen to my calls and learn from my experience.• Hosted meeting in manager’s absence and provided minutes to team and manager.• Continually exceeded sales and productivity objectives.

• Responsible for answering customer’s questions regarding their TD Visa’s. • Assisted in helping new agents in training, by taking calls with them. • Resource officer, for all agents with questions on policies and procedures, or who have a customer that requires speaking with a manager.

I began working for TD as a agency employee for Spherion where I worked as a Visa Customer Service agent. I was hired by the bank on 08/04/2003.