Amanda Novielli

Amanda Novielli Email and Phone Number

Customer Service Team Lead at GlobeIn @ GlobeIn
san francisco, california, united states
Amanda Novielli's Location
Bayonne, New Jersey, United States, United States
Amanda Novielli's Contact Details

Amanda Novielli work email

Amanda Novielli personal email

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About Amanda Novielli

Amanda Novielli is a Customer Service Team Lead at GlobeIn at GlobeIn.

Amanda Novielli's Current Company Details
GlobeIn

Globein

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Customer Service Team Lead at GlobeIn
san francisco, california, united states
Website:
globein.com
Employees:
36
Amanda Novielli Work Experience Details
  • Globein
    Customer Service Team Lead
    Globein Oct 2018 - Present
    Customer Service Team Lead (September 2019-current)- Trained all new employees within my team - Managed talent within a team of 12, maximizing efficiency through effective team restructuring- Point person for escalated customer interactions- Created and improved macros to streamline responses Customer Service Representative (October 2018-September 2019)- Assisted customers through real-time online chat- Collected relevant data and correspondence to sort returned shipments
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  • Nyc Office Of Chief Medical Examiner
    Intern
    Nyc Office Of Chief Medical Examiner Jan 2020 - Apr 2020
    - Delivered files to criminalists, CODIS and other necessary departments for court trial preparation- Attended lectures on various Forensic Science topics, such as sharp/blunt injuries, gunshot wounds, ID of remains, postmortem changes, and medico-legal investigations- Reorganized archived autopsy, evidence, suspect, gene-screen, and NYPD files
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  • Try The World
    Customer Service Manager
    Try The World Jan 2016 - Mar 2018
    Greater New York City Area
    Customer Service Department Manager (September 2017-March 2018)- Improved response time by 25% by introducing a streamlined ticket classification system- Introduced customer feedback program to increase number of responses on quality assurance survey- Worked cross-departmentally to turn customer concerns into actionable solutionsCustomer Service Senior Associate (May 2017-September 2017)- Increased Better Business Bureau rating by two letter grades by solving official complaints Customer Service Representative (January 2016-May 2017)- Strategized social media and online review communication
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  • Morris County Public Safety Academy
    Law Enforcement Development Training
    Morris County Public Safety Academy Sep 2016 - Dec 2016
    Parsippany, Nj
    - Examined case studies of gang awareness, domestic violence, homicide detectives- Participated in hands-on classes including Use of Force, Defensive Tactics, and Physical Training with a police academy instructor- Interviewed agencies including Homeland Security, Cyber Security, Counter Terrorism, DEA, and the Probation Services Division to better understand their work
  • Claims Processing Center
    Customer Service Representative
    Claims Processing Center Aug 2013 - Jan 2016
    Bayonne, Nj
    - Assisted customers through phone and email support- Point person for escalated customer interactions- Worked cross-departmentally to turn customer concerns into actionable solutions- Created records for customer survey response data to present to upper management
  • Morris County Prosecutor'S Office
    Intern
    Morris County Prosecutor'S Office Jan 2015 - May 2015
    Morristown, Nj
    - Organized discovery files according to prosecutor’s system- Perused case files to redact victim’s personal information - Served as centralized document collection hub for discovery packet compilation

Amanda Novielli Education Details

Frequently Asked Questions about Amanda Novielli

What company does Amanda Novielli work for?

Amanda Novielli works for Globein

What is Amanda Novielli's role at the current company?

Amanda Novielli's current role is Customer Service Team Lead at GlobeIn.

What is Amanda Novielli's email address?

Amanda Novielli's email address is am****@****ein.com

What schools did Amanda Novielli attend?

Amanda Novielli attended Pace University, Fairleigh Dickinson University, Bayonne High School.

Who are Amanda Novielli's colleagues?

Amanda Novielli's colleagues are Ruzabuburuza Yeah, Владимир Ермаков, Idriss Rabiai.

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