Amanda O'Flaherty Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

Limerick, Munster, Ireland

💠 Oversight of the business process improvement, interfacing between the business and IT teams to design processes and system enhancements to D365 and in-house applications, supporting the management of $7 billion worth of assets, over 500 aircraft, leased to 75 customers globally💠 Liaised between the software users (business) and the software developers, interpreting the needs of the business to the developers so that valuable solutions could be developed, ensuring best in class systems performance for over 200 employees across 7 offices worldwide💠 Led project teams to map business processes and system needs, managing product backlog; prioritizing tasks to maximize the value of the solution delivered to the business 💠 Evaluated key business areas, detecting process issues and developing process improvements, working closely with users and developers in the development lifecycle to ensure clarity, agreement and effective implementation of solutions💠 Management of a more structured approach to systems implementation, with direct responsibility for the transition of a legacy accounts systems, supporting the transfer $1.2B of annual billings, on-time with no issues or requirement for outside expertise💠 Automation and centralisation of maintenance forecast model for globally based assets, leading to a clear and concise reporting, in support of improved cash inflow and outflow estimation, increasing accuracy and reliability in financial reports and technical budgets💠 Implemented reporting systems which improved data capture and integrity in the production of critical management reports, leading to more reliable information and resource utilisation

Dublin

💠 Gather information from clients and/or internal teams to define and document a set of business requirements, designing efficient technical solutions to these requirements, and generating associated costs to be included in quotations in collaboration with software development and hardware teams💠 Management of the Software Development team for five months while the company recruited a Head of Software Development, with responsibility for scheduling project and support activities, acting the main point of contact for all team related issues and support in TDS💠 Transformed the business requirements and quotation process, providing a more streamlined and standardised approach to documenting requirements, solutions and cost estimation💠 Developed templates for key documents required for software development, leading to better transparency for project managers, product owners and clients, reducing scope and cost creep💠 Established the provision of trouble-shooting documents in support of new biometric technology, supporting faster client issue resolution without developer dependency

Dublin

💠 Managed both support and development teams, where the primary role was to manage all projects and major upgrades of the product, with involvement in all stages of the development lifecycle from gathering customer requirements through to testing and review 💠 Produce and/or review customer requirement specification and functional specifications in collaboration with the client, product owner, development team and onsite consultants💠 Identify the testing needs and documenting these in a system test plan, ensuring that the solution is fit-for-purpose and of the highest possible quality💠 Demonstrate the solution to the client and create / review product help documentation💠 Coordinate and manage all development activity and ensuring that development is delivered according to the project costs and timescales💠 Advancement and implementation to ways of working, ensuring that all development projects conform to ISO procedures/standards, acting as the representative for the ICMS/Leasepoint team for both internal and external QA audits💠 Produce regular reports on development team resource forecasting and project progress to the Operations Manager and Technical Project Manager💠 Development of team members providing guidance, support and career development

Los Angeles, California, United States

💠 Engaged in the major implementation of the product to a new client based in LA, acting as the main point of contact, with involvement in all aspects of the project including pre-sales, defining and prioritising the customer requirements, product design, specification and managing the customer’s expectations, queries and releases

Dublin/Belfast

💠 Enterprise application integration (EAI) Developer/Integration Consultant on selection of projects for large utility and transport companies in Ireland (ESB) and England (United Utilities). These projects primarily involved the integration of legacy or external systems💠 Key roles/responsibilities varied for each project, but included: Development and review of connectivity interfaces using eGate and Java - writing functional specifications, test plans and scripts - liaising with other programme teams and owners of external systems for systems integration - coordination and testing of interfaces - providing support post go-live

Doctor Of Philosophy (Ph.D.), Mathematics And Computer Science

Master'S Degree, Mathematics And Computer Science, Passed With Distinction

Bachelor'S Degree, Mathematics/Statistics/Computing (With Dis), Class 2.1 (Distinction)