Amanda Odom Email and Phone Number

• Work directly with nursing home staff at all levels on improvement efforts, educational needs, and survey preparedness/recovery.• Acts as a healthcare change agent---teaching quality principles including process and systems improvement, integrating them into nursing facility daily functions.• Offers understanding of state and federal nursing home regulations, survey finding interpretation, development of plan of correction/compliance, and actionable plan for survey recovery.• Provide technical assistance in the effective use of data through data reporting, interpretational performance metrics, provision of feedback to providers, translation of results into action improvement steps, and ongoing intervention performance measurement strategies. • Assisted as a Quality Improvement Advisor with recruiting East/Middle/West Tennessee Facilities for the Culture of Safety Collaborative related to CMP funds. • New Business Contract: Establish 1st Interim Director of Nursing Scope of Work for Qsource. Was an Interim Director of Nursing for a facility in Memphis, TN on DOP due to concerns with resident safety and quality of care for 6 weeks. This included writing Plans of Corrections, maintaining clinical compliance, and daily/monthly DON duties. Facility was revisited by State with clearing of 9 IJs while interim. After completed, assisted on on-site education with new DON, then remote. • Assisted with two mock survey completion. 1 facility was a RCF (Independent Living, Assisted Living Facility, and Skilled Nursing Facility), and another was a Skilled Nursing Facility. • New Business Contract: Contracted with a new Healthcare Company with presence in Kansas, Missouri, and Iowa for clinical compliance with oversite, and concierge services. Formulation of stabilization of distressed properties with identification and implementation of key clinical metrics reporting and education of systems standardize across company.

• Assessed competency of clinical staff to promote quality, continuity, and safety.• Implemented changes needed to correct deficiencies found during government inspections.• Oversaw new nursing employee orientation process, including explanation of personnel policies and individual duties.• Budgeted, managed, and scheduled staff for nursing department, fostering environment supportive of both staff and patients.• Restructured patient satisfaction surveys to cover every step of patient journey to understand what matters most to every patient.• Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.• Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.• Collaborated with multi-disciplinary staff to improve overall patient care and response times.• Built a clinical department with quality assessment, state regulations, and oversite• 1 star building overall, 2-star quality measures with movement to 2 stars building overall with now 4-star quality measures.• Initiated a wound care program, initiated movement from paper charting, MARS, TARS to computer system with effective use and management.• Developed a QAPI program to address all areas of day-to-day life in the facility.• Improved resident care and direction through teamwork and dedication. • Assisted in opening an in-house dialysis unit within the facility to promote continuity of care to establish better quality of care outcomes.• Assisted in establishing a Respiratory program that facilitated tracheostomy care, chest-tubes, and more acute complex needs of the resident population in the community.

• Assessment, evaluation, and promotion of quality of life throughout the terminal illness• Responsible for coordination of care with Medical Director, Medical Social Worker, Chaplin, and Home Health Aides.• Promote quality of life through symptom management, culture management, and spiritual management throughout the terminal dx.• Maintain open communication with families, patients, and IDG to ensure that quality care is promoted and continued throughout services• Education provided to families and patients related to each terminal dx with continued education throughout course of terminal illness• Responsible for the development, implementation, and updates of individualized care plans

• Assessed competency of clinical staff to promote quality, continuity, and safety.• Implemented changes needed to correct deficiencies found during government inspections.• Oversaw new nursing employee orientation process, including explanation of personnel policies and individual duties.• Budgeted, managed, and scheduled staff for nursing department, fostering environment supportive of both staff and patients.• Restructured patient satisfaction surveys to cover every step of patient journey to understand what matters most to every patient.• Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.• Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.• Collaborated with multi-disciplinary staff to improve overall patient care and response times.

• Oversaw new nursing employee orientation process, including explanation of personnel policies and individual duties.• Reviewed daily documentation of dispensing of controlled substances, immediately noting any discrepancies from shift to shift.• Assessed competency of clinical staff to promote quality, continuity and safety.• Reviewed incident reports in a timely manner for accuracy and proper notification to family, physicians and other agencies as required by regulations.• Monitored development, implementation, and updates of individualized care plans.• Coordinated medical and health services in compliance with government regulations and policies set by the board of trustees.• Restructured patient satisfaction surveys to cover every step of patient journey to understand what matters most to every patient.• Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.• Collaborated with multi-disciplinary staff to improve overall patient care and response times.

• Reviewed and validated care plan reports and monitored follow-up actions to identify systemic deficiencies.• Helped develop comprehensive resident assessment and care plans for 70-bed facility.• Coordinated completion of resident assessments in accordance with current federal and state regulations.• Trained and supervised health care workers conducting resident assessments.• Managed comprehensive, interdisciplinary assessments for patient admissions and annual reviews.• Verified quality of assessments accurately reflecting physical, mental and psychosocial status of each resident.• Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.• Counseled patients and caregivers, providing emotional, psychological, and spiritual support.• Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.• Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms, and end-stage renal disease.

• Collaborated with multi-disciplinary staff to improve overall patient care and response times.• Administered medications, tracked dosages and documented patient conditions.• Monitored and recorded patient condition, vital signs, and recovery progress and medication side effects.• Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.• Collected lab specimens, ordering, and interpreting diagnostic tests and lab results.• Maintained optimal ventilator settings and operations to meet patient care needs.• Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.• Designed strategies to resolve nursing and patient satisfaction issues, improve response and patient care quality and propose plans to enhance quality and safety initiatives hospital wide.• Participated in hospital-wide initiatives and committees to improve patient care, satisfaction, and safety.• Treated patients suffering from chronic and acute medical concerns, including asthma, seizure disorders and pneumonia.