Manages tickets in Zendesk as an Employee Relations and Benefits Partner.Manages ER conflicts and conducts effective, thorough and objective investigations.Advises employees regarding their employment rights, and provides support regarding employment-related inquires.Consults with field leaders on matters including performance management, organizational design, talent planning and change management.Conducts field employee background investigations from start to finish.Partners with legal counsel on high priority escalations and leave related issues.Conducts onboarding and supports the talent acquisition team with scheduling all onboarding sessions and prepares onboarding documentation.Conducts exit interviews for a better understanding on voluntary turnover and addresses concerns as needed.Educates new and existing employees on benefits plans including 401k, medical, dental, vision, life and disability benefits.Assists with the tracking and administration of leaves including but not limited to FMLA and ADA.Provides advocacy for time off, leave and accommodation issues including assisting employees with their disability and family leave claims, using paid time off.Maintains the confidentiality and security of data accessed during the course of daily activities.

• Performs various duties necessary for the overall Time and Attendance• System configuration, administration and maintenance.• Processed punch and payroll adjustments to ensure accuracy of timesheets by processing changeswithin deadlines.• Oversaw and maintained the Time and Attendance system for all setups, reporting, auditing andfunctionality for employees, managers and contracted agencies.• Proactively utilized HRIS and payroll systems to compile reports.• Responds to employee and management inquiries regarding investigations, employee conflict,paychecks, time reporting and company policies.• Conducts new employee orientations on-site to ensure employees gain an understanding of benefitplans, policies, and procedures.• Helps with planning, setting up and implementing employee engagement events for the warehouse.• Helps with conflict resolution between team members• Conducts thorough investigations from beginning to end.• Enforcing and monitoring the adherence to the company policies, rules and regulations.• Assessed, adjudicated, tracked and monitor all FMLA and other LOA claims.• Verified ADA Accommodations and restrictions regarding associates returning from LOA.• Partnered with Legal weekly to discuss associates Accommodations and Restrictions before allowingthem to return to work.• Assigned to many other special tasks delegated by the Human Resources Manager.

• Management of 5-7 individuals• Recruitment, interviewing and onboarding of all new hires.• Overseed daily operations of the optical department, purchasing, sales, inventory and patient care.• Worked very closely with Eyewear frame representatives to buy new lines and keep all existing linesup to date.• Managed patients vision benefits and did comparative analysis of benefits vs. promotions.• Trained associates on pulling/ filing vision insurance through VSP, Spectera, Versant, Davis, Superior,Eyemed and many others.• Trained all employees on frame fitting, selling and lens and frame options.• Resolved customer complaints by exchanging merchandise, refunding invoices when needed andadjusting bills.• Resolved employee conflicts and escalations thoroughly.• Maintained the private practice to be the most efficient and successful as possible.• Provided exceptional product knowledge and recommendation for each patients individual needs.• Certified Optician (ABO) and managing partner.• Managed the front desk when needed and trained clients on the proper wear, use, insertion of, andremoval of contact lenses.• Responsible for all final quality inspections on multiple lens designs verifying each lens meets ANSIStandards.

• Management of 5-10 individuals• Assisted in the Recruitment and hiring of all associates.• Conducted all onboarding sessions• Responsible for a broad range of complex activities in the branch including ER, transaction processing,new account sales and openings, customer servicing and referral generation.• Adapted to the needs of the branch and focused on any promotional activities and enhancing thecustomers experience.• Hosting weekly and monthly meetings for all associates• New account openings, lending and recruiting.• Scheduling of all employees• Sat on the board of the Superior Chamber of Commerce• Obtained Colorado Notary License

• Management of 5-10 individuals• Resolved ER investigations and concerns.• Attended job fairs for recruiting purposes, as well as actively recruiting individuals on a daily bases.• Attended health fairs and Attended events weekly.• Trained associates on merchandising procedures.• Maintained facility to corporate standards including compliance and location standards.• Developed and maintained a good working relationship with the doctors associated with the storelocation.• Served as a liaison between doctor and store personnel.• Prepped and planned business for the day by managing incoming traffic, doctor appointments, andscheduled eyewear services.• Coaching on a daily, weekly and monthly basis.• Scheduling of all employees.• Assisted in new store set up and company rebranding• Monthly manager meetings and role playing new sales techniques.• Removed obstacles and found resolution in the patient and employee experience.• Responsible for all final quality inspections on multiple lens designs verifying each lens meets ANSIStandards.