Vice President of Operations for the LeafGuard Brand. Responsible for establishing and implementing programs to further the strategic vision of the company.Collaborate with Executive leadership to develop and meet company goals, while supplying expertise and guidance throughout the sales, production, admin, and operations of the business.Identify, recommend, and implement new processes, technonlgoeis, and systems to streamline organizational processes.Ensure that departmental decisions and project plans are in line with one another and with the organization's business plan and vision.

Dedicated Operations Director and effective leader. Transformed existing locations by establishing standard operating procedures. Built and managed new locations into profitable offices with consistent annual growth. Established acquisition policies and procedures to retain consistency across all company owned locations. Worked with outside developer to establish company tailored CRM, including new sales, production, and payroll modules. Established and trained remote admin support for all company locations.Skilled at problem solving, establishing and managing operations, training development and documentation, sales, marketing, customer service, inventory management, profit and loss management, production management, and cost-reduction.

Developed new role, establishing a risk-based audit program to ensure operational compliance throughout our 52+ locations. Advise VP and Regional managers on correcting deficiencies and establishing improved procedures across the company.Act as Subject Matter Expert on all company operations and procedures to support our explosive growth.Oversee a team of 20 Administrative professionals to support the operations of the company. Work with VP to coordinate projects and process improvements across all departments.

Manages sales team: Lead sales meetings, disposition every lead with reps, ride along with reps, trains new and existing reps, responsible for bringing lower closers up, prioritize lead distribution for reps, check reps paperwork for accuracyManages Lead flow: Plan marketing with agency or ownership, manage lead flow and mix, drive new lead sources, work with call center (or incoming lead takers) to be sure leads are being maximized and followed up onOversee staff: Basic HR functions, write-ups, terminations, promotions, etc.Oversee production manager: Push production manager to maximize installation while reducing costs, follow up on outstanding customer service issues, set production goals for production manager to hitRecruit staff: conduct interviews, oversee hiring process and training.Full P&L responsibility: Approve any and all spending, mange and create budget, maximize profits.

Handle basic Customer Service concerns, oversee Accounts Receivable collection, manage and train special delivery driver, mange special delivery logistics, assist in quality control, oversee vehicle issues and maintenance.

Manage employees: Managed marketing, call center, production, and service managers. Assisted each manager in their particular department to maximize productivity. Manage Office Administrator and ensure all tasks are being accomplished according to protocol. Assist managers in disciplinary issues, ensuring all actions were according to company policy and developed plans for improving employee performanceManage spending: Work with General Manager to approve spending, and reduce costs, negotiated better pricing with various vendorsManage day to day operations: Oversaw all payroll operations/entry, handled HR functions at the local branch and coordinated with corporate office, handled all Accounts Payable.Marketing: Work with General Manager and Marketing Manager to develop new marketing strategies and campaigns.Sales: Assist General Manager with management of sales team, taking sales calls, and help sales reps solve problems in the field