Amanda Ortega Email & Phone Number

Alameda, CA, US

Alameda, CA, US

Plano, TX, US

Chandler, AZ, US

Learning Delivery Specialist at IntraEdge for Facebook

New York, NY, US

External Contractor hired to support client (Deloitte) with a senior-level professional development program. Take lead responsibility for overseeing the execution of the delivery processes, specifically related to registration for over 3,000 National/International learners. Coordinate with Delivery Managers to ensure national policies, programs and.

Plano, TX, US

• Learning Management System Administrator for MIC family of companies.· Triage end-user questions and concerns, responding to inquiries.· Liaison with LMS vendor Saba to troubleshoot issues.
• Utilized ADDIE model to create and maintain standard operating procedures, process maps, and job aids to assist learners within the Saba LMS.
• Utilized Agile project management to design and implement a brand new performance review process within the LMS.
• Assisted in the design and implementation of inter-departmental support workshops, promoting learning engagement and technical support within the LMS.
• Participated in the change management initiatives to implement a new LMS for one of the companies owned and operated by MIC.

Dallas, Texas, US

• Utilized customer service and research skills to provide learning technical support within LMS for client’s staff (approx. 71k employees) through online ticketing system.
• Managed communication with staff to ensure swift turnaround for deadlines.
• Audited external requests sent in by client’s staff to award continuing professional education credits.
• Applied team work and leadership skills to daily touch-point meetings with on-shore and off-shore team to identify methods of improvement.

Irving, TX, US

• Triage and technical support for end-users within the NetDimensions Learning Management System.
• Managed daily utilization and maintenance in the LMS.
• Partnered with subject matter experts to review and update training content.
• Created and maintained policies and procedures for course and configuration management.
• Analyzed and disseminated compliance reports for various departments.

Plano, Texas, US

• Promoted from position of Executive Assistant & Dept. Coordinator.
• Coordinated the training of all new Restaurant Managers and Restaurant Support Office Managers.
• Processed expense reports for all members of the training program.
• Tracked and monitored training progress for restaurants throughout the training program.
• Created and disseminated weekly reports for the training department.

Plano, Texas, US

• Promoted from position of Office Services Assistant.
• Supported the Senior Vice President of Talent Development’s daily operations through: · Communications. · Purchasing. · Coordination of meetings, interviews, and travel arrangements.
• Planned, coordinated, and executed large scale company training events off-site and on-site.

Plano, Texas, US

May 2014 was promoted to work in the Raising Cane’s Corporate Office to the position of Office Services Assistant. Duties include daily purchasing of all items for Plano Corporate Office, printing of all items needed for meetings and training summits. Cross-functional collaboration for all events and meetings within the Plano Corporate Office including.

Plano, Texas, US

June 2013, Shift Manager at the Allen, Texas location which is also a Certified Training Restaurant. This allowed me to gain kitchen knowledge of operating procedures for a chicken finger focused restaurant. Provided input on scheduling and promoting of crewmembers. Being a part of a certified training restaurant also allowed me to exercise my leadership.

Delivered excellent customer care and service. Interaction and collaboration with other team memberswhich resulted in the delivery of a reliable and outstanding end- product for the customer.

Bachelor Of Business Administration (B.B.A.), Organizational Leadership

General Studies