Identify, build relationships with, and recruit external candidates through multiple channels Screen, interview and qualify candidates for placement, ensuring each candidate presented to hiring managers exceeds their expectationsProactively develop and execute candidate-generation strategies using all available recruiting toolsDevelop and build long-term relationships with relevant colleges and the community and participate in relevant events (career fairs, career days, etc.)Build diverse candidate pipelinesCreate a stellar candidate experience: identify and anticipate candidate's needs; follow issues to closure; collaborate with the Onboarding/People Team to maximize the candidate experience and meet the expectations of the organizationManage candidate process flow through the applicant tracking system; adhere to compliance protocols and the Talent Acquisition processBuild long-term, candidate and hiring manager relationships

Organize and file all incoming and outgoing mail, assuring it is delivered or shipped out in a timely and accurate manner. Exceeded in a number of tasks which included, but not limited to, calendar updates, work on various projects required by a variety of departments, welcome guests into the building, stock vending machines and conference rooms, and a number of other duties, which provided the best customer experience possible.

As a Specialty Process Associate, I'm responsible for solving problems and finding solutions to get orders out the door for our customers. This includes knowing rules regarding prescriptions, being able to find alternate phone numbers for eye care physicians, processing international orders and understanding the complex regulations on shipping contact lenses internationally, processing refunds for customers, and figuring out how to fix payment problems.

As a Project Manager within the Office of the Chief Information Security Officer (CISO) I support and coordinate various projects related to Cybersecurity and the People Department. Responsible for vendor management, scheduling meetings, maintaining project timelines, providing weekly updates, and facilitating strategy meetings to ensure the efficient execution of cybersecurity initiatives.

In this internship, I worked on managing the Backlog; participated in daily stand up meetings, sprint kick off and retrospective meetings; coordinated with the Senior Product Manager on creating an OMS system for a new startup business, including requirement documentation, wireframing and demo/review meetings.

Engaged in all Social Media responses company wide via Facebook, Instagram and Twitter, both to take care of our customers quickly as well as de-escalate situations when possible. Achieved lowering our social media response time online from 1 hour down to 15 minutes in one month

Established a need for mail follow ups that were not being completed, and then organized a system to get those taken care of resulting in a queue of 250 down to 0 in a matter of weeks. Aided in processing refund requests, correcting and sending out international orders, adjusted customers' accounts for returns including applying refunds or ensuring inventory was balanced, and advised agents how to handle various tasks. Also advanced within the company from answering phones, emailing, chatting or texting with customers to assist with problems and placing orders.