As the leader of Zillow B2C Sales Enablement Team:• Define and support optimization and alignment across all B2C Sales teams, while advocating for and defining priorities for nearly 300 frontline contributors.• Responsible for all operations enablement mechanisms for the larger B2C Sales & Service organization, tasked with creating the strategic roadmap for implementation of key innovations and business initiatives.• Lead all performance management cadences, including talent planning, leader development, and performance review, for all B2C teams: Seller Consultants, Connections, and Customer Support.• Lead strategist for development of work back plan and strategy for hiring, recruiting, and licensing a new team of Seller Consultants.• Manage intake funnel for capturing projects from cross-functional stakeholders.• Consultant for all LOB-owned training and development mechanisms, including pilots, sales methodology, and change management communications.• Cross-functional partner with frontline marketing teams to develop and rollout enablement materials for frontline leaders.

As a senior leader on the Sales & Service team, I lead a nationwide team of incredibly talented real estate professionals:• Oversee 6 direct reports across 5 markets with 85 indirect reports. • Responsible for leading a collaborative effort to streamline operations and strategically deploy resources to create a consistent, exemplary customer experience• Responsible for performance management and talent planning within my own organization, while also strategically planning talent and bench for the larger organization alongside my peers• Daily, data-driven analysis to link information to relevant, timely, and productive actions to drive behaviors and long-term sustainability in KPI achievement

As part of a global venture development firm, led all domestic operations for both federal and private commercial clients: • Partnered with COO to oversee and deliver essential supplies for Operation Warp Speed, delivering a 4.6-billion-unit federal order of critical Personal Protective Equipment (PPE). • Directed supply chain logistics and fulfillment for all clients, both federal and commercial, leading final mile operations in partnership with 3PL partners across the United States.• Managed project management and delivery for $250 million commercial revenue plan. • Conducted daily data analysis to maintain agility in decision making. • Venture development: Successfully developed and launched Nautilus Gloves, LLC as a separate entity from Two Canoes. Authored the operational business case for domestic production and led operational development of a domestic production plant in the United States. • Leveraged a consultative, entrepreneurial mindset to create personalized recommendations for the federal government based on real-time data and response to emerging challenges.

Multi-unit manager with 12-14 direct reports, 200+ indirect reports:• Recognized for high impact leadership through peer mentorship and training as a District Manager Trainer and regional advisor.• Advised in City Strategy, tailoring the Starbucks Experience for dense urban areas. • Authored structured employee development program driving consistency in developing talent for next-level leadership.• Managed annual operating plan between $14mil-$26mil.• Served as a member of the Advanced Development Program, leading strategy for the SoCal Region through recommendations on how to best serve partners, customers and business. • Established a cadence for data review to determine specific actions that would most benefit the employee experience. • Led tough conversations with peers and direct reports, maintaining the highest bar of accountability while leaning into empathy during challenging moments.

• Work with field leaders to create effective, sustainable strategies for operationalizing new product streams within Starbucks stores• Work with supply chain and outside suppliers to effectively manage product availability and waste • Manage product lifecycles for outgoing, ongoing and upcoming items in test, between 20-50 items concurrently• Small Business Liaison: Constant work with small business owners, assessing their needs to ensure growth does not outpace capacity; for businesses that have little capacity to scale, identify opportunities and consult on mechanisms to encourage sustainable growth• Communications: Responsible for all field communications for regional test projects• Analytics: Responsible for test market analytics, front-end research to determine viability of product tests; as such, work with finance team to assess store operations by region along with neighborhood considerations to create tests representative for potential national growth• AOP Tracking: Responsible for daily tracking product performance against AOP targets for the larger category, ensuring success metrics assigned for testing align with larger category priorities• Project Management: Manage field level activity for all core and regional test products, in a way that sustains performance at maximum output, and elevates third-party brands inside stores

Manage all activities for current project; set timelines, budgets and schedule for work packages to be completed. Assign deliverables to relevant stakeholders. In charge of all branding/marketing initiatives. Official point of contact for all parties, and responsible party for risk management and scope control.

- Manage a $2 million budget for two properties, including a Flagship Washington D.C. store. - Certified Training Store Manager (TSM): One of only eight TSMs in the DC market, responsible for training all externally hired Retail Managers-in-Training. (Four trained to date). - Oversee 22 partners in various locations. - Achieve controllable contribution targets through managing staffing levels, and inventory. - Created a weekly ordering template for all food and beverage purchasing that is used in all stores throughout the district (13 stores in total).- Prior experience includes: District Community Lead, and District Inventory Management Lead.

Editing publications, writing abstracts of past publications; Aided in the website redesign, including content migration

Seed of Hope; Promotional work, grant proposal writingCreated promotional tools Created a database of likeminded organizations and potential donors