Amanda Panyi Email and Phone Number

-SaaS Experience-Experience with client support in multiple verticals: Healthcare, Manufacturing, Service and Distribution, Retail, and Public Sector. -Consult and analyze with clients on their business needs in order to be able to build their desired system.-Configure and build online workforce management systems. -Build custom exports to be able to pull and map the correct data to outside payroll systems.-Provide knowledge transfer for clients.-Execute a testing timeline to help client with understanding their new online cloud system.-Assist with deployment of their new system, as well as quality assurance. -Implement software in multiple locations, as well as have assisted with International clients.

-Assisted thousands of Students, Staff, and Faculty with computer issues in person and on the phone.-Figured out network issues on campus and solved a variety of computer based problems.-Went on appointments to troubleshoot and solve issues on multiple operating systems. -Utilized team collaboration skills by working together to solve the more complicated problems the customer might be having.-Gained technical knowledge by troubleshooting problems on different operating systems with various types of software and hardware issues.

-Assisted customers with technical questions they may have with the software we provide via e-mail.-Answered phones to help better the customer’s knowledge of our program and assist them with various questions.-Utilized team work to fill and complete orders that customers have ordered.-Worked with a large database of customers to input data about the customers.

-Helped take care of 80-100 students by setting up games and other activities for them to partake in.-Assisted with the student’s homework by helping them study for tests or completing assignments.-Participated in activities with the students to create a fun environment. -Organized information about the students and took care of billing and payments.-Taught Summer Class that had about 10-30 students in the various classes.-Created lesson plans for my classes that consisted of a wide variety of topics.

-Assisted hundreds of people per day by helping them find items throughout the store.-Provided Fast, Fun, and Friendly service to the customers as I rung up their items at the cash register.-Utilized customer service skills by providing assistance with returning items that the customers didn’t need or were damaged.-Sorted stray items and put them in the correct place throughout the store.-Organized the fitting rooms, and kept them clean for the customers.-Assisted customers on the phone by answering a wide variety of questions about our store or our merchandise.