Improov Consulting, Inc is a clinical laboratory consulting company. -Provide calendar management, schedule and travel arrangements for Founder and CEO.-Manage client communication, contracts, invoices and payments. -Assist with project management and administrative tasks.

Nomad Health is a healthcare staffing company with access to more than 300,000 clinicians utilizing a tech platform as a job marketplace. -Provided nationwide job search assistance and support for 70+ RN’s on travel assignments that included pre and post-start support, contract negotiations, extensions and client communication.-Created and led 'Payroll 101' project and training presentations to improve collaboration and escalation processes between Travelers on Assignment (TOA) team and payroll department to mitigate risk, reduce timekeeping errors and improve department SLA's. -Achieved 100% CSAT rating over a 12 month period. -Recognized as 'Value Champion' for providing care and being different.

Montefiore's Department of Pathology operates the most technologically advanced diagnostic systems, providing 10.5 million tests per year. -Provided comprehensive administrative support to directors to facilitate efficient operational workflows with the landing of the new track automation for processing specimens. -Worked closely with lab operations director on process improvement strategies and created new workflows to mitigate risk. (i.e staffing upgrade for automation, RN training for specimen handling)-Supervised administrative, procurement and inventory teams; conducted annual evaluations to support employee performance. -Improved inventory workflow with the launch of ‘Inventory Management’ BI software to automate the tracking and delivery of 2000+ products with a budget of ~$2 million/year. -Directed the implementation, execution and training of a new temperature monitoring system for multiple labs in the hospital to automate workflows and increase productivity. -Led a team of inventory clerks and lab managers on the ‘walk-in fridge project’ utilizing Lean Six Sigma principles to reorganize stock, eliminate waste and improve organizational efficiency. -Monitored and presented monthly budget reports for key department stakeholders.-Processed weekly timekeeping, schedule, FMLA requests and onboarding for a workforce of 150+ employees.-Managed and negotiated vendor contracts, service agreements and invoices.

CityMD serves as a walk-in urgent care center with 150+ locations in the New York Metropolitan area. -Managed and provided leadership to two NYC locations with 30+ direct reports including managers, providers and ancillary staff.-Utilized data insights from business intelligence platforms such as Press Ganey, DOMO and NPS to inform strategic decision making, resulting in 20% KPI increase. -Conducted quarterly mock inspections to uphold compliance with state and DOH regulations.-Assisted with the openings, staffing and set up of various NYC locations. -Partnered with human resources to efficiently execute performance improvement plans, recruiting, hiring and terminations. -Conducted bi-weekly 1:1’s with supervisors and ancillary staff for check in’s and coaching. -Completed mid-year and annual performance reviews and allocation of merit based compensation. -Handled all patient escalations to ensure customer retention and satisfaction.