Working within a busy office environment, within the BTL and Home loan Arrears Teams. I was responsible for collecting payments, setting up forbearance, identifying customer complaints, preparing accounts for litigation, completing various post completion administrative tasks and doing all of this within the regulatory framework of the FCA.

Within Collections and Recoveries, this was a home-based telephony role. My remit was to identify early financial distress and work with customers already in difficulty. The role was to help people through the process of managing their accounts either to successful collection and forbearance measures or to litigation. Using my experience and "customer outcome" focused mindset I was able to negotiate suitable forbearance and successful plans for numerous customers, thus improving their outcomes… Show more Within Collections and Recoveries, this was a home-based telephony role. My remit was to identify early financial distress and work with customers already in difficulty. The role was to help people through the process of managing their accounts either to successful collection and forbearance measures or to litigation. Using my experience and "customer outcome" focused mindset I was able to negotiate suitable forbearance and successful plans for numerous customers, thus improving their outcomes and also protecting the business from further risk Show less

Specialist Debt Caseworker.