Start and manage a globally active, aftermarket support company supporting international military aircraft

- Provide ground instruction to individuals across a wide range of ages and backgrounds in various phases of fixed-wing flight training from initial flight training to instrument and commercial ratings- Prepare students for final certificate exams required by the Federal Aviation Administration (FAA)

- Teach adult conversational English- Tutor adults and children in various English learning topics including reading, writing, grammar, listening, pronunciation, and vocabulary

- Provide various forms of copywriting services to include blogs, landing pages, whitepapers, product descriptions, flyers/brochures, advertisements, website copy, and email newsletters and educational series

- Managed a team of flight instructors through schedule balancing, standardization events, and cross training- Updated school policies including standard operating procedures and school safety processes and procedures- Conducted final ground and flight sessions to evaluate student preparedness for FAA certification- Taught international space camp students about various careers in aviation and provided hands-on experience

-Provided ground and flight training to individuals across a wide range of ages and backgrounds invarious phases of fixed-wing flight training from ab initio to instrument and commercial ratings -Assessed and customize ground and flight training curricula to align with flight school goals andcapabilities to achieve Part 141 certification with the Federal Aviation Administration (FAA)

- Provide technical guidance on the application of U.S. export licenses and regulations for day-to-dayexport operations on various programs, platforms, and proposals- Conduct export jurisdiction and classification reviews on both commodities and technical data- Author standard work guidance for various departments on their roles in existing ITC processes

- Coordinated development of technical publications for Foreign Military Sale and Direct CommercialSale customers for the Global Military Systems & Services market segment for S-70i and S-70M aircraft- Estimated and coordinated proposals for publication development and revision services, LogisticsSupport Analysis, Ground Support Equipment, Provisioning, and Spares planning- Managed customer requests for quotes and purchase orders for publication offload to suppliers- Provided Earned-Value reporting as the Control Account Manager for publication budgets- Traveled internationally frequently to support customer site surveys, contract negotiations, publicationvalidations, Interactive Electronic Technical Manual (IETM) demos, & program management reviews

- Developed requirements and performed initial vendor assessment for a user-friendly, customer-facing web solution that addressed aftermarket support needs and reduced customer service rep workload- Led project team through multiple executive gate reviews for IT passport review and approval process- Streamlined customer experience by integrating Sikorsky.com, the Sikorsky Customer Portal, and Sikorsky360 into one interface with support from the Customer Care Center and 1-800-WINGED-S- Designed the storyboard for customer training video on portal use

- Tracked and reconciled TAP customer flight hour data with log cards, audits, HUMS, and billed hours- Researched and proposed product and process improvements to reduce customer part removals

- Led the development and finalization of the flight manual / aircraft operating instructions and associated flight publications for multiple configurations of the CH-148 Aircraft within a tight timeline in collaboration with the customer- Managed the review and disposition of thousands of customer questions/comments on the flight publications in joint internal/customer reviews by developing and instituting a methodical process to evaluate, disposition, and address each comment to the customer’s satisfaction- Lead the coordination of the engineering team, test pilots, customer representatives, and a team of writers to review, modify, incorporate and verify comments, updates and changes - Coordinated and presided over many weeks of joint working meetings with key Sikorsky and customer participants to finalize all changes - In parallel, worked to incorporate the lessons learned from this effort into standard work improvements for future CH-148 publication development as well as other Sikorsky aircraft programs to benefit from the process efficiencies identified and implemented

- Responsible for the overall execution and performance of flight publication development and updates for Commercial, U.S. Military and International Military Sikorsky aircraft- Coordinated reviews with the company's pilot’s office, engineering, and suppliers- Performed acceptance reviews of flight manuals worked by suppliers - Ensured schedules were maintained and final deliveries were made to the LEMs as specified by project milestones and statements of work- During the time period of May 2012 through March 2013, executed this work in parallel with flight publication project manager responsibilities for development program

- Collected and analyzed data to forecast demands & investigate data anomalies for the US Navy H-60 Tip-to-Tail Performance Based Logistics Program- Identified and pursued Product/Process Improvements and Direct Operator Cost reduction opportunities- Resolved critical customer issues related to repair orders, fill requirements, schedules, and Product/Process Improvements on assigned components- Acted as a liaison between the Customer, Program Management, Overhaul & Repairs Program, Engineering, and the Field Service Representatives

- Performed 100 hour and annual inspections, troubleshooting, and unscheduled maintenance on various aircraft