Amanda Patch Email & Phone Number

Deland, Florida, United States

Investigate and resolve customer inquiries and complaints in an empathetic manner.Cross-train and back up other customer service managers.Adhere to all confidentiality requirements at all times.Meet all customer call guidelines including service levels, handle time and productivity.Promptly respond to inquiries and requests from prospective customers.Assume ownership over team productivity goals.Strong leader of customer support staff.Schedule staff shifts to cover peaks and lulls in customer inquiries.Resolve associate, tool and service delivery issues revealed by statistical reports.Foster an environment which encouraged continual process improvements.Maintain accurate records of past due customer account activity.Manage work-flow to exceed quality service goals.

Deland, Florida, United States

Handled daily till and sales directly.Managed and kept track of sales and customer counts.Operating a cash register, operating a handheld computer, moderate physical labor.Received and distributed product, managed inventory. Cross-trained, backed up other customer service managers. Assumed ownership over team productivity.Maintained up-to-date knowledge of product and service changes.

Associate Of Arts - Aa, Elementary Education And Teaching, 3.8

Bachelor Of Science - Bs, Elementary Education And Teaching