With over 18 years of experience building businesses through strategic processes, I co-founded LADR Consulting to help small and medium-sized businesses streamline their operations and optimize efficiency—step by step.At LADR, we provide an outsourced solution for companies looking to improve their processes without the overhead of hiring full-time staff. Whether it’s identifying gaps in existing workflows, implementing new systems, or integrating technology, my passion lies in helping business owners and leaders unlock their full potential. By taking on the operational burden, we enable our clients to focus on what they do best: growing their businesses.As Director of Client Success, I’m dedicated to creating tailored solutions that deliver measurable results for our clients. My goal is to build long-lasting relationships, ensuring every client feels confident, supported, and empowered throughout our collaboration.When I’m not helping businesses thrive, you can find me outdoors, enjoying activities like hiking, biking, or playing basketball. I’m also the founder of the Gift a Family Christmas campaign, which raises funds to provide full holiday experiences for children in need.Let’s connect! Whether you’re looking to streamline your operations or explore new growth opportunities, I’d love to chat about how we can help your business thrive at LADR Consulting

We are the #1 Floor & Stair Company in the region with more than one hundred5-star reviews on Google. Our Mobile Services provides you the ability to shopat home through our extensive product inventory & your very own Project Managersimplifies your experience by taking care of the renovation details from beginning toend. From stairs & railings to hardwood, laminate & vinyl flooring, we have productand installation options to suit your lifestyle, taste and budget.

As the Conference Director for the World Conference on Disaster Management, I am responsible for the overall profitability of the Conference and the day to day operations. I also manage an onsite team to ensure a top rated attendee and exhibitor experience. Responsibilities and highlights:- Doubled attendance numbers from 2014 to 2015-Increased exhibitor and sponsorship sales by 165% from 2013 - 2015-Manage my conference efficiently, effectively and with total quality control.- Keep up-to-date on the status of my conference and client relationships.- Review incoming mail, messages and faxes, e-mails from delegates, speakers, exhibitors and partners and resolves issues.- Plan, monitor and report on budgets - Manage client relationships to enhance the image of WCDM- Up-sell to produce future business.- Write proposals to prospective partners- Prepare timelines, critical path and keep on schedule throughout the duration of theproject.- Prepare and maintain the budget and all financial procedures- Have full knowledge of complete duties pertaining to conference management as set out below:- Audio-Visual and Multi Media Management- Conference Sponsorship- Exhibition Sales and Management- Financial and Budget Management- Full Logistical & Meeting Management-Develop comprehensive marketing campaigns including; print, digital, email, social media, working with external partners to market through their International channels to drive attendee growth.The World Conference on Disaster Management is hosted in Canada's financial and entertainment capital, Toronto ON Canada.

As the Event Manager for the World Conference on Disaster Management, I was responsible for overseeing the management and logistics of the speakers and program content as well as the sales for all sponsors and exhibit space. I also handled all incoming conference and trade show inquiries and provided expert customer service to all attendees, speakers and vendors. I worked closely with our team to develop comprehensive marketing campaigns including; print, digital, email, social media, working with external partners to market through their International channels.Worked closely with internal departments including; marketing, IT, operations and accounting.I surpassed all sales goals and assisted in the strategic decisions for future growth.I developed close relationships with WCDM's not-for-profit associations and worked with them to effectively market the conference throughout multiple global channels.From this position, I received a promotion to Event Director with Diversified Communications.

As the Group and Program Content Manager for the World Conference on Disaster Management, I was responsible for overseeing the management and logistics of all speakers and education program content (50+ sessions, 7 International Keynotes). I also handled all incoming inquiries and provided expert customer service to all attendees, speakers and vendors.Managed speaker budget and expenses, including payments and wire transfer coordination.Assisted in onsite event management and logistics, catering to speakers and attendees related to; food and beverage, room set up, signage, customer service, and much more. I surpassed all group sales goals and developed close relationships with WCDM's International roster of attendees and speakers, providing them with exceptional care and customer service during my interactions with them.From this position, I received a promotion to Event Manager with Diversified Communications.

Responsibilities & Highlights:• Planned, coordinated and executed in-salon events to both increase sales and meet the needs of each individual business• Developed long-term relationships and worked alongside owners, managers and stylists• Serviced and supported salons• Developed a two week call cycle to ensure effective time management, updated continuously with the growth of the business• Responsible to promote and sell-in exciting new products• Worked with owners and team members to strategize new ideas and solutions to grow existing business and to acquire new clients• Supported sales through continued education and event planning• Placed customer orders as needed• Worked with targets and promotions on a daily basis to increase and maintain sales• Attended monthly sales meetings to discuss sales strategies with management and fellow sales force• Maintained a professional attitude with clients and management

Lancome is the #1 luxury global beauty brand that delivers luxurious service and innovative products to women all over the world. As Counter Manager, I led and coached Cosmetic Consultants to achieve counter sales goals, trained new associates, and developed team concepts to ensure superior customer service. I enjoyed using my creativity to plan weekly counter events, special occasions and new product launches both onsite as well as off.Some of my responsibilities and highlights include:-Growth of 15% sales annually-Managed the scheduling and execution of numerous annual events and promotions, both onsite and off-Set and achieved personal sales goals while supporting the goals of the team-Greeted customers in a timely, professional and engaging manner-Provided honest and confident feedback to customers regarding products-Built lasting relationships with customers by contacting them to follow up on purchases, suggesting new products and inviting them to upcoming events-Consistently sought new trend and product knowledge to act as an expert for the customer-Built and maintained strong vendor relationships to maximize business results-Communicated business opportunities that included line performance, stock levels and team motivation/recognition-Performed daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning-Demonstrated ability to develop relationships with customers and coworkers-Positively and proactively handled customer concerns and prioritized multiple tasks in a fast-paced environment-Quickly learned new procedures and processes