• Front desk duties: Greet visitors, field phone calls, assist guests by answering questions and retrieving appropriate information, manage primary email account, complete daily mailing duties.• Plan monthly, weekly, and daily social content in accordance with marketing and communications strategy, developing content to suit. Plan and track social media budget.• Provide monthly progress reports regarding social media, website, and blog analytics.• Lead the efforts for the South Haven online blog, manage and collaborate with outside authors.• Research, write, and publish articles, including edits for all copy.• Implement website additions including events, attractions, and lodging property details.• Assist in the coordination of special events and activities for visitors and the community.• Aid in the promotion of special events using community outreach techniques, such as poster/brochure distribution, meetings, email communication and social media.

• Created lesson plans for each of the museum’s activities for student field trips.• Assisted in the execution of special events and activities held by the museum.• Lead and taught groups of students, ranging from 4th through 6th grade, in accordance with prepared lesson plans.• Evaluated the effectiveness of the created lesson plans and adjusted accordingly.• Established relationships with the community via outreach initiatives for major events and coordinated vendors for these events.

• Completed a thorough inventory of the museum’s WWI collection, including provenanceresearch, and cataloguing the items into their online archive database.• Designed and installed exhibits, including selecting appropriate artifacts, mounting labels, and displaying pieces according to the design plan.• Researched material on the Kalamazoo Wings and wrote a two-page article on the findings forthe MuseON magazine.

• Assisted in cataloguing photographs and 3-D objects into the online archive database.• Assisted in conducting research on various topics using online databases.