Amanda Penning, Mba Email and Phone Number

• Spearheading a clinic implementation of a breakthrough Nodule Clinic which is in partnership with Johnson and Johnson to target a disadvantaged patient demographic• Manage clinic and staff performance, perform weekly quality measure reviews, monitor patient satisfaction response, and ensure that office is running efficiently • Create monthly reporting packages that are presented to senior leadership within PSG and Stonecrest • Develop yearly budgets and set monthly projections which included: outside revenue, expenses and review monthly profit and loss statements• Facilitate conversations and maintain confidentiality with regards to patient, staff and physician disputes• Interview and hire qualified candidates that would be a good fit for our team• Onboarded a new Nurse Practitioner to the practice which required active engagement on PGL calls and provided consistent communication to HR, Marketing, Credentialing and Provider Enrollment leaders

• Managed clinic and staff performance, performed weekly quality measure reviews, monitored patient satisfaction response, and ensured that office is running efficiently • Created monthly reporting packages that are presented to senior leadership within PSG and Stonecrest • Developed yearly budgets and set monthly projections which included: outside revenue, expenses and review monthly profit and loss statements• Mentored a PM that HCA gained during the TriStar Northcrest Hospital acquisition • Facilitated conversations and maintained confidentiality with regards to patient, staff and physician disputes• Interviewed and hired qualified candidates that would be a good fit for our team• Assisted with overseeing a $300k expansion to our office which included: working with outside construction management, Stonecrest Operations Team and creating the design layout for buildout • Onboarded a new Physician Assistant to the practice which required active engagement on PGL calls and provided consistent communication to HR, Marketing, Credentialing and Provider Enrollment leaders • Facilitated a divesture of this practice which included weekly PGL calls, facilitating the transition of the entire team to a new office and relocation of furniture, office supplies and PPE

• Provided administrative and clinical support to all staff members• Worked closely with providers, staff and other office to implement new process improvements• Created training manual for staff, as well clinic guides to help w efficiency on phones• Analyzed daily and monthly reports that monitor HCA and CMS driven metrics and standards• Assisted in hiring and training new personnel

• Created a protocol training manual for fellow colleagues• Triaged 300-400 patient phone calls daily to the appropriate staff if the situation was outside my role• Greeted patients at the front desk and processed billing needs• Scheduled patients for all 15 cardiologists in clinic, as well as the specific testing that was needed• Volunteered for the online scheduling committee to improve patient access for the office and providers

Performed an analysis of a process improvement implementation at a Federally Qualified Medical Facility

Created relationships with clientele and found products that catered to their needsKnowledgeable about over 100 products and services that Premiere Tan offersIndependently operated the cash and credit sales when closing and opening the salonTrained new employees as Sales Representatives or SupervisorsMonitored employee productivity and providedfeedback

Assisted the Head Administrator, Compliance Director, Human Resources Director, Marketing Director and Finance Director in daily tasks that they needed assistance withPerformed daily audits on efficiency of the offices and productivityAssisted in re-credentialing the surgeons, physician assistants and nurse practitioners in the all 5 officesHelped created and maintained a website for the internal staff to use. This included inserting weekly schedules, coordinating with the different branches in the offices, making this website as user friendly as possible and working with the Marketing Director.Was a face for Orthopaedic Associates at local farmers markets and job fairsAudited patient files and dealt with collection statuses My big project was to work on a Bone Joint Replacement anaylsis. The ultimate goal was to figure out how efficient the offices were being in regards to their bone join replacement days and how many appointments were getting scheduled, canceled and rescheduled.Worked with Excel and Google Drive daily

Assisted students with the class registration process, as well as engaging in academic advising Helped the staff prepare in the logistics of student orientation for the hundreds of future students and their families coming to USI Familiarized future students and their families with the USI campus and answered any questions that they might have in regards to the University, schedules, directions,ect. Asserted leadership skills while acquainting the students with their fellow classmates and the University