Amanda Pepmiller, Pmp Email & Phone Number

I serve as the lead point of contact for all customer account management matters, ensuring a smooth post-sale transition and onboarding through close coordination with Business Development, Program Management, and supporting teams. I conduct frequent internal reviews to address risk, assess client needs, and identify new opportunities. By liaising with cross-functional teams, I enhance communication and elevate the customer experience. I also work with marketing and policy teams to equip state partners with resources and maintain New Meridian’s trusted advisor status, achieving 100% retention and driving revenue growth.

I worked as a liaison across functional groups, championing best practices and executing process initiatives while addressing global concerns and sharing solutions with portfolio directors. I provided leadership to Program Managers and served as an escalation point for delivery concerns, both internal and customer-facing. My role included overseeing yearly plans to align revenue, costs, and margin with forecasts, providing thought leadership to internal teams, and offering expert advice to customers.

Nashville, Tn

I managed teams across various functional groups and worked with clients on new and renewal assessment programs, ensuring clear communication and timely, quality delivery. I managed five contracts for key state assessment customers, providing program management support and expertise. Additionally, I was responsible for program development, resource consulting, technology development, planning, and contract management.

San Antonio

I planned, managed, and monitored state contracts up to $14 million with a 75% response-to-win rate, developing a proposal response template to improve delivery time. I directed a team of 50 project managers and hundreds of coordinators, ensuring quality standards, schedules, costs, and scope met customer and internal targets. I managed external vendors to fulfill contract requirements, served as the primary customer advocate for district and state agencies, and collaborated with software development managers to implement improvements from user acceptance testing.

San Antonio, Texas Area

I managed five programs up to one million dollars, overseeing planning, scheduling, and auditing contracts and budgets. I monitored schedules, implemented corrective measures with team members, and routinely analyzed key metrics to assess project health.

I worked with on-site client to manage projects, achieve deadlines, transmit files, and keep detailed status reports.