Amanda Pepper Email & Phone Number

• 28 years experience in the Telecommunications field including Operations, Sales, Marketing, Process, or direct customer support. • Experience developing, researching and presenting formal presentations to senior level management and other end users. • Strong analytical skills and experience in developing data based executive presentations. • Experience and knowledge working with PC and software technologies to include MS Word, EXCEL, PowerPoint, and Outlook. • Excellent time management & multitasking skills.• Proven experience in customer service communication channels including common call center practices, professional written documentation and exceptionally strong verbal communication skills.• Able to advise and handle difficult customer situations and issues. A self starter as well as possess the ability to work well in teams. • Strong technical knowledge and problem solving ability. Able to handle stressful situations and comfortable with accountability • Operations knowledge for the LQC/LQCC/LCTL systems and processes in Ordering, Provisioning, Repair and Billing.

Listed skills include Microsoft Office, Telecommunications, Project Management, Team Leadership, and 17 others.