• Increased and successfully built up a performance testing team from testing 17 applications per year up to 45+• Constructed a monthly dashboard utilizing PowerBI to showcase the performance metrics across all the company’s multiple applications • Direct a team of 12+ people to ensure deliverables are met and completed on time • Meet with project teams regularly to ensure all estimates that are provided from QA teams are accurate and complete• Successfully created an RFP (request for proposal) document as primary author in a team of 5 for an enterprise wide QA vendor • Coordinate and collaborate with different teams across the company to effectively ensure requirements are documented and met; meet with stakeholders for final sign off • Created and maintained SDLC/ SOX control documentation in order to help mitigate future control issues

• Processed online customer orders to ensure timely and accurate deliveries utilizing the internal order system• Stayed apprised of the existing products and new products to provide exceptional customer service• Researched and resolved customer problems with their online orders ensuring great customer satisfaction

• Instantiated and configured Amazon EC2 Servers to host Webflutter’s web application and website to provide high availability in a cloud environment• Created security groups to restrict access to AWS servers by filtering access via IP Address and connection type such as SSH, HTTP, TCP/IP, etc• Generated key pair files to facilitate and control developer’s access to servers ensuring strict security control• Thoroughly tested application during UAT to ensure product quality and customer satisfaction