Amanda Phillips Email & Phone Number

Glasgow, United Kingdom

Designing and working with internal and external partners to deploy impactful digital marketing campaigns to deliver acquisition, conversion and retention targets.Working closely with agency partners to drive qualified traffic, and ensure KPIs are achieved for search, including display/retargeting for specific product group markets.Communicating with external agencies to ensure marketing goals are exceeded.Developing and managing external affiliate networks, personally… Show more Designing and working with internal and external partners to deploy impactful digital marketing campaigns to deliver acquisition, conversion and retention targets.Working closely with agency partners to drive qualified traffic, and ensure KPIs are achieved for search, including display/retargeting for specific product group markets.Communicating with external agencies to ensure marketing goals are exceeded.Developing and managing external affiliate networks, personally liaising & nurturing key affiliates.Continually explore & develop new affiliate opportunities.Oversee all necessary affiliate admin (e.g. tracking queries, commission validations, new affiliate approvals, upload creative content & database feeds)Creating engaging, shareable content for various product groups (BarrheadTravel.co.uk, FlightsDirect.com & CruiseDirect.co.uk).Analyse hot trends and developments within the market, competitors and industry to create leading digital campaigns.Building and maintaining effective working relationships with key stakeholders around the business including design, web development, marketing business development, product management and other operational marketing teams.Promoting and advocating digital marketing and innovation across a diverse stakeholder group.Internal/External Advertising Sales Reporting & proposal design.Google Analytics Reporting.E-mail Newsletter design. Show less

Glasgow

Glasgow, United Kingdom

Working within the Canada Travel Specialist Team. I worked to not only individual targets but also team targets. My duties involve tailor making itineraries and booking all aspects of travel for my clients. From start to finish I was with my clients throughout every step of their holiday process. Once their booking has been done I then generated an invoice and sent to them, I also arranged their tickets and travel packs and dealt with any after care should the need arise. I used the in-house… Show more Working within the Canada Travel Specialist Team. I worked to not only individual targets but also team targets. My duties involve tailor making itineraries and booking all aspects of travel for my clients. From start to finish I was with my clients throughout every step of their holiday process. Once their booking has been done I then generated an invoice and sent to them, I also arranged their tickets and travel packs and dealt with any after care should the need arise. I used the in-house system for bookings and also Microsoft office and Amadeus to book cruises. Show less

Glasgow, United Kingdom

I worked as a Travel Consultant arranging our customers holiday needs whether it by email or face to face in the office, I arranged full day itineraries through to car parking and lounges before travelling. This involves asking key questions to our customers and tailor making holidays to their specific tastes and requirements. This involves a high level of customer care and forward thinking with the ability to understand what the customer wants and needs so their trip surpasses expectations.… Show more I worked as a Travel Consultant arranging our customers holiday needs whether it by email or face to face in the office, I arranged full day itineraries through to car parking and lounges before travelling. This involves asking key questions to our customers and tailor making holidays to their specific tastes and requirements. This involves a high level of customer care and forward thinking with the ability to understand what the customer wants and needs so their trip surpasses expectations. I am computer literate and used our in house system including Microsoft Office and Galileo. I also ran reports when the need arose if we had to trace clients due to weather disruptions or problems. I also for 1 year while in reservations took on the role of Customer Service Supervisor where I would deal with the complaints after our clients came back from holiday. Although tied by EU Regulations and our companies’ terms and conditions, I would agree levels of compensation while consistently demonstrating empathy for our clients.I was also our Airport Representative permanently at Edinburgh for our weekly flight and this involved going through the manifest for check-in and liaising with the check in staff for possible overbookings and looking for volunteers and dealing with customer problems. When required I also did the daily banking and sales reports to the manager. Show less

Glasgow, United Kingdom

For the duration of my employment I was trained in data entry and customer account profiling. This involved understanding multiple account management systems, with the emphasis being on accurate data entry and correlation for other departments to use.

Glasgow, United Kingdom

As an Airport Service Representative, on a shift basis I was dedicated to the overseeing of the smooth and efficient turnaround of the aircraft's based at Glasgow. This involved preparation of flight crew briefing packs, ticket distribution and ensuring all service providers were adhering to the agreed service level agreements. I required a level understanding of all parties involvement during the turn round process in addition to DFT regulations and company working practices. I was also… Show more As an Airport Service Representative, on a shift basis I was dedicated to the overseeing of the smooth and efficient turnaround of the aircraft's based at Glasgow. This involved preparation of flight crew briefing packs, ticket distribution and ensuring all service providers were adhering to the agreed service level agreements. I required a level understanding of all parties involvement during the turn round process in addition to DFT regulations and company working practices. I was also directly involved with customer enquiries and complaints where I would be responsible for ensuring problems were resolved effectively and efficiently. Further to my duties I would have to communicate with senior managers directly and operations alike regarding daily issues and complete electronic flight and cash reports sent directly to head office after each departure. CRC was required. Show less

Glasgow, United Kingdom

From Passenger Agent to Dispatch my role was to provide and convey the correct image to passengers of our customer airlines. This included becoming a senior member of the reservation teams for the charter operation at Glasgow where I would oversee other members of staff at check-in. Further to this I would be relied upon to deal with booking errors and customer enquiries. As a Dispatcher I used my gained passenger knowledge to coordinate the safe and efficient departure of all types… Show more From Passenger Agent to Dispatch my role was to provide and convey the correct image to passengers of our customer airlines. This included becoming a senior member of the reservation teams for the charter operation at Glasgow where I would oversee other members of staff at check-in. Further to this I would be relied upon to deal with booking errors and customer enquiries. As a Dispatcher I used my gained passenger knowledge to coordinate the safe and efficient departure of all types of aircraft as the authorised signatory. This included communicating to staff from all providers and passengers whilst having a comprehensive understanding of weight and balance, dangerous goods and safe working practices. From this position I gained respect and responsibility and was able to display my professional and dedicated approach. Show less

Glasgow, United Kingdom

As a Sales Advisor, my role was to receive and deal with incoming customer telephone calls in which I would book passengers holidays worldwide, I would also be responsible for my clients throughout the whole holiday to processing to dealing with their invoices to sending them a letter once they were back to ask how their trip was. This required professional and concise communication skills and being target driven. As such, I gained valuable insight into different reservation systems whilst… Show more As a Sales Advisor, my role was to receive and deal with incoming customer telephone calls in which I would book passengers holidays worldwide, I would also be responsible for my clients throughout the whole holiday to processing to dealing with their invoices to sending them a letter once they were back to ask how their trip was. This required professional and concise communication skills and being target driven. As such, I gained valuable insight into different reservation systems whilst building upon existing customer care skills. Show less

Higher National Diploma, Travel & Tourism

Higher National Certificate, Business Adminstration