Amanda Pineiro Email & Phone Number

Maitland, Florida, United States

• Primary ADP Service consultant managing a client base of ~CAV $2,500,000 for both payroll and Human Resources with over 1,000 employees.• Researches, troubleshoots, and resolves ADP/client application items in the area of system set up, product functionality, and general client inquiries• Analyzes complex client requirements for payroll, and human resource policy and procedures• Partners with multiple products support team to quickly resolve client’s queries• Process and maintains the setup of pay codes, special calculations, company level information, pay date entry and mass changes requested by the client

Orlando, Florida, United States

• Support USA & the Caribbean team with daily tasks to improve overall functioning in conjunction with TUI Source Markets (TUI UK, TUI Belgium & Netherlands, TUI Germany)• Work alongside TUI departments to inform on any relevant changes occurring at resorts and hotels in the US and Caribbean• Coordinate with transportation providers to provide coach transfer information for guest.• Creation of data resource foundation in Asterix as well as assist with launch and implementation of program. • In the event of natural disasters or other major catastrophes, gather data regarding in-house guests and monitor situation to assure guest safety. Representative would also serve as point of contact for guests during such circumstances.• Training responsibilities include demonstrating daily tasks and explaining functions within programs and systems necessary for daily operation to new team members• Proofing and verifying information on Accident/Incident Reports and Sickness Infectious Diseases Forms while maintaining confidentiality. In the event of serious bodily injury or death, representative would serve as liaison with the appropriate embassy. • Representative serves as singular Publishing manager for TUI Know How within the US and Caribbean to ensure all information is current and relevant.• Administrator for JAM website, ensuring that all forms and information are up to date and accessible for TUI representatives and Guest Contact Center• Nominated member of Engagement Team which works to boost morale and productivity while highlighting team member successes on a weekly basis.• Assist in transition process from business model associated with the Thomson brand to becoming an independent entity, TUI DS USA.• Work to re-accommodate guests who were dissatisfied with their hotel stay. Responsibilities include searching for availability under contracted rates, requesting pricing from Hotel Change, and coordinating guest payments and transfer to new hotel.