Monitoring emails, arranging meetings/conferences, minute-taking, creating and distributing agendas and related papers. Maintaining diary events and room bookings for the Quality and Development service manager, ensuring care homes have up to date and adequate insurance, Monitoring changes to care home reviews on the care inspectorate, organising xmas vouchers and meal bursaries for elderly persons to be paid for and mailed to arrive in time for Christmas. Monitoring staff workload and holidays within a specific team. Processing/ordering equipment and stationery. Establishing, maintaining and overseeing administrative procedures which support staff within the Team. Overseeing administration functions in relation to Complaint Procedures and Contract Monitoring Procedures. Taking/ferrying calls from service users and staff. Covering reception whenever necessary, managing customer complaints.

Maintaining websites, creating and editing videos, editing images, modifying scientific manuals, word processing, data creation and management, organising, archiving and backing-up completed work, liaising with customers and colleagues via email, phone calls and in person. Participating in and taking minutes of meetings, taking calls and emails from colleagues and employees, coaching and developing new staff members, keeping to and meeting deadlines.

Cash handling, customer service, cleaning work area, problem solving, loss prevention, offering customer service.

Some of my tasks included; Cashing up the end of night takings and keeping record of the amount held within the store safe. Sealing takings away, ensuring that a management and witness signature are present on the cash bags, and that all bags are sealed for pickup. Maintaining the Product and Loss, Stock Accuracy and Banking paperwork, ensuring that all paperwork is kept to audit standard. Coaching and developing staff members, meeting deadlines for stock recalls and price changes. Delegating tasks, working with the public, pushing sales, emailing/phoning colleagues. Ordering change, stock and Requisites.

Cash handling, problem solving, offering customer service, stock replenishment, ensure stock room is to company standards, loss prevention and adhering to company health and safety policies. Pushing sales through product knowledge.

Cash Handling, problem solving, offering customer service. Dealing with customer complaints, offering help and advice.

Creating Flash animations, AS3, creating XML, modifying scientific manuals in PageMaker, problem solving, Robohelp, research, web design, Photoshop CS4.