Amanda Platt Email & Phone Number

Chicago, Illinois, Us

- Responsible for the software development lifecycle of product implementations for clients, including initial design requirement gathering, product configuration, user acceptance testing, go-live, and transition to support- Successfully led over 30 individual implementations across 10 unique clients, averaging a 6-10 week timeline- Utilized data analysis alongside data visualization tools (PowerBI, Visio, Excel, Canva, PowerPoint) to conduct discussions regarding patient engagement and outcomes for client stakeholders- Consulted with internal Engineering, Branding, and Client Strategy teams to align on capabilities to deliver products that fulfill client-driven success metrics, resulting in average patient engagement of over 30%- Created standardized documentation regarding data review processes, API integrations, and software lifecycle tasks- Maintained tracking of all tasks with Azure Dev Ops (ADO), Jira, and Salesforce ticketing systems, focusing on accomplishing tasks with Agile methodology and sprint alignment

Houston, Texas, Us

- Functioned independently and in a team-oriented setting for end-to-end implementation of HighRadius Receivables Cloud Applications to maximize efficiency utilizing for B2b companies and their order-to-cash systems utilizing real-time data and AI- Utilized SQL, Jira, Genie and other systems to analytically solve issues related to the implementation of HighRadius products, focusing on assignment deliverables and the overall project schedule- Executed 3 implementations, focusing on delivering excellent levels of client support by serving as a subject matter expert and driving trust for HighRadius products by addressing specific business needs with corresponding product functionalities- Cross-trained in products for Collections, Deductions, Credit, and Cash Applications, with an emphasis on continued learning through mentorship and weekly enablement trainings

Tucson, Arizona, Us

- Completed and closed tickets for over 2,000 customer service interactions using Cherwell and ServiceNow platforms, focusing on superior organizational skills to maintain understanding of completed and outstanding tasks- Responded to customer inquiries through calls, email, live chat, and in-person interactions, focusing on customer service and communication of technical ideas to non-technical audiences - Devised creative solutions to issues with physical devices, assisted customers with personal account changes, and executed installation of software and hardware- Assisted team members with complex issues, reducing client wait-time and efficiency of solution delivery by average of 5-10 minutes

Tucson, Arizona, Us

- Devised, researched, and wrote an independent thesis titled “Developing ligand-gated control of the non-receptor tyrosine kinase families of Src and Syk”, receiving an Honorable mention award at the Chemistry & Biochemistry Department Poster Committee - Proficient in western blotting, restriction cloning, primer design, PCR amplification, bacterial cell culture, mammalian cell culture, and Microsoft Office tools (Word, Excel, Powerpoint) - Executed thesis research using internet databases (PubMed, JSTOR, ScienceDirect), presenting weekly findings in both written documentation as well as through presentations in discussion-based group meetings

Tucson, Arizona, Us

- Wrote and created STEM-related social media content utilizing Canva and peer feedback, focusing on driving engagement and interest in The Bio/Diversity internship program for UArizona students and faculty - Assisted in crowd-funding campaign, contacting donors and former-interns to raise over $1,500 in a three month period, ensuring the continuation of the internship program through the hiring of additional staff and through the coverage of costs for educational materials

Tucson, Arizona, Us

- Mentored 5 undergraduate students within the Honors College for a minimum of 45 hours of personal contact with mentees each semester - Encouraged mentees to participate in campus activities, provided guidance on personal or academic decisions, and supported mentees’ emotional well-being during transitional periods at the beginning year- Attended weekly seminars, increasing understanding of leadership principles, approaches to conflict resolution, and methods of effective interpersonal communication with diverse groups of people

Bachelor Of Science - Bs, Ecology And Evolutionary Biology

Bachelor Of Arts - Ba, Classics And Classical Languages, Literatures, And Linguistics