Provided exceptional phone support to clients enrolled in the programwhile utilizing salesforce, answering general inquiries from clients, addressing any problems or concerns they may have, and anticipating client’s needs as they progress through the program to ensure successful completion. Answered both inbound and outbound calls, reviewed settlement approvals, maintained a positive rapport and documented client discussions clearly and concisely to ensure they receive the best experience with the company.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, Explained key information regarding products and services to customers to encourage informed decision making, Delivered fast, friendly, and knowledgeable service for routine questions.

Connected with customers to support positive transaction experiences and address service concerns, Helped customers complete purchases, locate items and join reward programs, Operated cash register for transactions with excellent accuracy.