Alpha Therapeutics markets supplements through naturopathic, pain management and behavioral health medical practices. Tasked with managing human resources and developing a customer care program. • Facilitate new hire interviews, onboarding, and terminations.• Coordinate regulatory and compliance employee training. • Oversee payroll and benefits. • Manage performance reviews and disciplinary actions.• Manage the customer care program.

Four Directions is a behavioral health service organization that serves the Gila River & Salt River Indian communities as part of Steward Health Choice Arizona and Care 1st healthcare plans. Tasked with managing administrative operations.• Conducted new hire interviews, onboarded, and employee terminations. • Managed payroll and benefits. • Managed the Life Skills Mentors, resulting in a significant decrease in staff turnover. • Developed standard operating procedures and training collateral, including evidence that the procedures were followed, e.g., check lists and training logs. • Facilitated weekly meetings, including project status, areas for growth, and corrective action plans, resulting in alignment with the original project objectives and timeline.• Prepared weekly, monthly and quarterly project reports. • Facilitated collaboration between diverse individuals, resulting in improved overall healthcare survey scores by healthcare members.• Prepared new program analytics to identify barriers and opportunities. • Facilitated collaboration with diverse groups and individuals to influence the implementation of programming in the community and improve overall health of clients. • Managed vendor relationships to ensure resources were delivered on time and within budget.• Collaborated with department heads and stakeholders to identify, develop, and implement innovative programs to improve programs to better meet the diverse needs of healthcare members.

• Counseled high-risk behavioral health clients from the Gila River and Salt River Indian communities. • Promoted healthy life choices through behavior, social development, physical health, occupational, and spiritual development. • Developed objectives and lesson plans for high-risk youth. • Created custom care plans for each client.• Planned and taught vocational and sports workshops and organized social outings.• Conducted one-on-one and group client counseling sessions.• Demonstrated effective "talk down" skills to manage escalating client interactions.• Organized activities to promote cultural diversity, learning and physical activity. • Prepared daily reports and progress reports in accordance with the interdisciplinary team guidelines.