Program Manager
Queen Creek, Arizona, United States
Four Directions is a behavioral health service organization that serves the Gila River & Salt River Indian communities as part of Steward Health Choice Arizona and Care 1st healthcare plans. Tasked with managing administrative operations.• Conducted new hire interviews, onboarded, and employee terminations. • Managed payroll and benefits. • Managed the Life Skills Mentors, resulting in a significant decrease in staff turnover. • Developed standard operating procedures and training collateral, including evidence that the procedures were followed, e.g., check lists and training logs. • Facilitated weekly meetings, including project status, areas for growth, and corrective action plans, resulting in alignment with the original project objectives and timeline.• Prepared weekly, monthly and quarterly project reports. • Facilitated collaboration between diverse individuals, resulting in improved overall healthcare survey scores by healthcare members.• Prepared new program analytics to identify barriers and opportunities. • Facilitated collaboration with diverse groups and individuals to influence the implementation of programming in the community and improve overall health of clients. • Managed vendor relationships to ensure resources were delivered on time and within budget.• Collaborated with department heads and stakeholders to identify, develop, and implement innovative programs to improve programs to better meet the diverse needs of healthcare members.