Amanda Post Email & Phone Number

High energy, data driven and known to strive for high quality customer service with focusing on bottom line savings. A self-starter and strong independent worker who excels at analyzing operations and procedures to update training curriculums companywide to improve efficiency and customer satisfaction. Leading with a servant’s heart by empowering others to use honesty and integrity while problem-solving. Noted within the industry as the “go to” person to get the job done, on time and on budget. Able to see the big picture while still tending to the details.Customer Service: Lean background and self service focus by creating a knowledgebase, chat programs and service software. Focusing on customer loyalty and streamlining the voice of the customer to enhance companywide changes. Employee Engagement: Fostering an employee-first environment to rekindle camaraderie and engagement. Actively building a culture and behaviors that support world class customer service. Flexible and understanding when life happens! Mental Health, wellbeing and family as the foundation of the team. Prioritizing training and team outings to learn and grow together!

Listed skills include Relationship Building, Customer Experience Management, Customer Satisfaction, Communication, and 8 others.

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  Concordia University-Wisconsin

  Human Resources Management And Services