Mother Earth Brands products are all natural, organic, vegan & hypoallergenic that nourishes your mind, body & soul. Packed with rich hydrating ingredients and vitamins, your body will be left feeling soft and smooth. Out products use plant-based elements that were carefully chosen and developed into a premium solution, a trusted source for natural, family safe, hypoallergenic, & are effective household essentials. The proprietary blend of renewable ingredients is completely free from harsh chemicals and fumes.

• Operate as a lead point of contact for any and all specific questions to product sales support• Building and maintaining strong, long lasting customer relationships• Develop a trusted advisor relationship with our vendors and clientele • Always ensure the timely and successful delivery of solutions according to the customer/vendors needs and objectives• Process product orders and shipments through our warehouses to insure prompt deliveries• Indentify and grow opportunities within by collaborating with the sales team to ensure growth opportunities• Forecast and track merchandisers order reports pertaining to product sales and shipping processes• Assist with high severity requests or issue escalations by researching accounts and resolve issues promptly per the business needs• Demonstrated my ability to communicate, present and influence credibly and effectively at all levels of the business• Excellent listening skills, provides creative ideas, and communication skills• Proven ability to manage multiple projects at a time while paying strict attention to the details• Ensure the timely and successful delivery to solutions and task objectives per the business needs

• Subject matter expert in claims processing, transaction history research, stop/void disbursements per the guidelines to prevent any discrepancies. • Assume a lead role in authorizing the release and/or endorsement of funds, scheduling draws by reviewing legal documents and check for discrepancies. • Reduce risk or loss by reviewing legal affidavits, payoff affidavits and performed audits on mortgage loan claims. • Respond to written and verbal presidential escalated mortgagor requests, inquiries and auditing was completed in a professional and timely manner. • Completed other duties/projects based on business needs as assigned to ensure business unit maintains 100% or above per the audit compliance regulated guidelines.• Ensured audits per QC/SQL business goals unit meets or exceeds revenue targets as defined by senior management.

• Managed a Homeowner Support Loss Mitigations Department team; top contingent manager in loss mitigations department for always exceeding monthly goals by 120%.• SME projects include Consumer Finance Protection Bureau (CFPB) and National Mortgage Settlement (NMS) policy and procedure’s manual, Training Flashes, PowerPoint presentations and educating/training employees.•Training large groups of employees for process/procedures educational sessions pertaining to quality calls and improving performance. Elevated their overall monthly performance by 57%.• Resolving presidential executive level cases escalated by various government agencies or escalated client interactions.• Handled audits on representatives’ portfolios with precision per guidelines of the Office of the Comptroller of the Currency (OCC) for the Homeowner Support Loss Mitigations Department.• Exceptional knowledge of loss mitigation retention/liquidation programs for all investors including VA, FHA, FNMA, GNMA, FHLMC, private investors and mortgage lender owned portfolios2009–2011 Data Integrity Analyst• Creates and/or initiates Data Integrity for each transfer ensuring goals are met or exceeded• Utilizes Doculogic to validate loan data fields against loan documents• Handles various inquiries/problems related to data exceptions for securities and sales• Responsible for making sure data elements for all boarded loans are accurate based on loan documents and perform logic checks•Assisting with clearing data exceptions for loans in the process of being prepared for securitization and sale through the same process of reviewing log documents•Exhibits excellent analytical, organizational, communication, and time-management skills to effectively resolve complex issues related to exceptions previous or successor servicers•Analyzing loan populations independently and my ability to effectively manage portfolios, while maintaining all records and reports related to exceptions clearing and corrections

•A top performer, always exceeding department goals and collecting over $9 million on defaulted loans•Experience working with foreclosure attorneys, title companies, realtors and 3rd party agencies and handling retention/liquidation portfolios such as FHA, GNMA, FHLMC, VA, private investors, and mortgage owned. •Trained agents on improving collection tactics; my team always exceeded the top 5% of departmental goals. Performance Excellence•Excelled within the Data Integrity & Audit department pertaining to new service transferred loans ensuring goals met at 100% on QC•Reviewed & conducted audits on various inquiries/problems related to data exceptions for securities and sales

• Managed and trained employees to help improve employees’ collection skills and to ultimately collect more money for the company. Always exceeded performance and departmental goals per the company guidelines.• Managed a team of 45 employees to generate multi-million dollar collections for the company.• As a manager I thrived on mentoring my agents to improve their customer service skills by offering training and tools and spreadsheets to assist improvements on their performance.• I developed computer expertise by assisting with SME projects for internal programs improvements and new system enhancements.• Working in this fast-paced environment, I honed precision multi-tasking skills that led to decreasing the delinquency rollover rate therefore reducing write-off accounts while maintaining customer satisfaction.

• As an office manager I increased the office revenue from $100,000 a year to $550,000 a year. • My office manager expertise included patient relations, scheduling, payroll, bookkeeping, insurance medical claims, managing employees and maintaining an organized environment for patients and employees.• Managed an office with multiple doctors to maintain an organized and efficient office environment.• Conducted interviews for various applicants for employment and as well trained new office employees• Collections experience with patients and insurance companies