Amanda Powers Email & Phone Number

Puyallup, Washington, United States

Tailored Solutions Facilitating the Success of Your Business

Remote, Wa

Utah, United States

Tacoma, Wa

Provides information to patients who require assistance navigating through their financial options for their medical needs.This includes providing information to patients on costs, payment methods and alternatives to payments, including charity care, As well as accepting, processing and reconciling payments.This requires keeping current on all available financial programs and tools, knowledge of insurance authorization/billing and privacy/confidentiality practices and knowledge of medical terminology and insurance payor (specifically Medicaid requirements) and charity care approval process. While handling daily and routine problems and recognizing issues that need escalation all while maintaining applicable customer service to both patients and staff alike.

Auburn, Washington

Providing financial resolution through various Patients Assistance Programs including: Hospital Financial Assistance Programs , Community Partnerships, Pharmaceutical Assistance Programs, and navigating insurance plans that may maximize assistance for patients while providing revenue reimbursement for the organization.

Tacoma, Washington

Acts as the primary point of contact for patients via organizations online portal providing exceptional customer service in regards to all billing inquiries. Working closely with other departments to ensure patient portal is providing positive experience to patients during use. Trending and tracking issues/concerns for resolution/builds with routine maintenance and/or upgrades. In addition to MyChart support for patients I performed duties related to Statement execution and troubleshooting, resolving break/fix issues reported via IS&T Service Desk, and creating work flows/job aides to aid staff in general functions/resolutions.

Tacoma, Washington

Acts as the primary point of contact for patients, providing exceptional customer service in response to a high volume of incoming calls regarding account status, research and resolve difficult and/or complex billing issues that builds relationships, and increases overall trust and satisfaction in the patient’s financial experience. Working independently with limited supervision which requires occasional independent decision making within the scope of department policies/procedures.