For more than 10 years, I have been working in customer service roles which has given me a grounding in really listening to clients, understanding their needs and providing an outcome that leaves them with a positive experience.Committed to ongoing learning, I have a Bachelor of Communications, Advertising and make a point of learning from clients and colleagues to increase my overall knowledge. I am known for being a reliable team player, always willing to lend a hand to get a job done.As part of the Client Services team, I work directly with clients managing queries to resolution, prepaid Visa Card requests and product redemptions, always ensuring that I achieve outcomes for the client.212F is the largest independent B2B engagement agency in Australia and New Zealand with over 24 years of delivering top returns to our clients using B2B incentives and reward program. Our strategies ensure that the people and businesses that sell your product or service change behaviours to bring high returns.When I am not working you can find me immersed in reading both fiction and non-fiction, watching documentaries or drawing.