Amanda Prince Email & Phone Number

Cary, North Carolina , Us

Cary, North Carolina , Us

Cary, North Carolina , Us

Cary, North Carolina , Us

Cary, North Carolina , Us

Cary, North Carolina , Us

Responsible for providing onsite conuslting/training services and software implementation for Government vertical clients. Primary focus is to transfer application expertise and best practices advising to effectively implement solution while developing a long standing, advisor relationship to support clients in meeting goals, long-term success, and realizing business value.* This promotion reflects upper management's confidence in my abilities to thoroughly learn a new vertical and master content in minimum time.* Maintained 100% implementation success rate for delivered onsites with 100% retention rate across client history while in this position.* For 2018 (Jan-June) prior to transitioning into new role, achieved $100,000+ revenue in delivered professional services while consistently receiving highest-rating satisfactory scores and positive feedback from post-onsite service surveys.Specific Duties:- Interviewed and provided a consultative relationship with clients to define application business requirements and establish goals.- Configured applications to enable client related business needs.- Collected, cleaned, and imported source data.- Identified and delivered seamless product training to new users.- Provided "Go-Live" support to clients while onsite.- Documented implementation details and provided recommended path for improvement to clients.- Continued to grow and refine onsite consultation and overall implementation process.

Cary, North Carolina , Us

Selected to join small team within Client Services Department tasked with the mission of re-engaging at-risk and fading Education vertical clients through the coordination and delivery of focused, expert-level onsite training.* Key contributor to team's achievement of significantly reducing onsite backlog resulting in increased client retention and substantial revenue churn. * Consistently surpassed set individual and team metric goals.* Selected to present best-practices courses and advanced product training and provided one-on-one client account advising at national conferences. Specific Duties:- Effectively determined client needs through account analysis and client interviewing.- Established clear goals and identified areas of improvement.- Created onsite agendas to efficiently manage time onsite.- Coordinated calendar to schedule onsites and book all travel arrangements with highest travel and cost efficiency. - Delivered expert product training and established a long-term advisor relationship with client.

Cary, North Carolina , Us

In addition to duties of Associate Client Advisor with increasing responsibility and case load, coordinated the planning and delivery of onsites for Education vertical clients focusing on identifying areas of needed improvement within solution implementation and product knowledge. * Achieved expert-level product knowledge and industry knowledge across all Education vertical SaaS solutions. * Created course content and taught courses for classes of up to 100 people at company annual conference as well as other National conferences. Also provided advanced product support and best-practice advising to clients during conferences.* Mentored new team members and enhanced their on-boarding via conducting training on product knowledge, partnering with them in problem-solving, and leading them in client-first best practices. * Department Employee of the Month, September 2015.

Cary, North Carolina , Us

Provided client-focused frontline reactive support via phone, email, and chat for Education vertical clients. Additional duties included conducting web and teleconferences to train clients in solutions. * Maintained strong individual metrics supporting team's and department's client retention and satisfaction goals.* Diligently worked to attain advanced product knowledge across all Education vertical SaaS solutions.

Greensboro, North Carolina, Us

Performed a variety of functions related to the registration, admissions, and discharge of Emergency Department patients and subsequent financial activities. Tasked with executing various administrative functions to include: positively greeting and directing patients, accurate patient identification and registration, insurance collection and verification, multi-line phone management, consenting signatures, and hospital admissions.* Successfully onboarded and trained 7 new hires.* Management recognition of excellence for providing exceptional guest relations through effective and proficient communication skills across all points of interaction (ie. physicians, hospital staff, patients, and hospital guests) while consistently reflecting the hospital philosophy of patient relations and service.* Consistently performed at 100% no error data entry/patient registration weekly and monthly metrics.

Lynchburg, Va, Us

Counseled prospective student and parents/guardians through the admissions process from inquiry to matriculation providing exceptional customer service skills to assist and direct through admissions requirements, the financial aid process, scholarship opportunities, degree program selection, and course registration. Other main responsibilities were to manage university inquiries/applications via inbound/outbound phone, email, and chat management, admissions appointment scheduling and follow-up, tele-counseling, and data-entry of confidential information into data-base system.* Recognized as exceptional contributor in meeting monthly goals, incoming class quota, and revenue objectives through best practices sales and marketing strategies and outstanding customer service.* Selected Counselor to teach admissions courses, conduct FAQ sessions, and provide individual admissions counseling meetings at numerous university and Resident Enrollment Department events.* Maintained and contributed to positive relationships with co-workers to serve the university and prospective community as a team.

Wake Forest, Nc, Us

Selected for distinguished interpersonal and communication skills to serve as first contact seminary representative. Traveled to numerous colleges and events specializing in identifying, engaging, and interviewing ideal prospective students. Conducted campus tours, provided event management, and presented during informational seminars.

Raleigh, Nc, Us

Directed education program for club members ages 6-18 and developed and executed programs to edify character development, interpersonal skills, and overall growth of the student. Responsible for tutoring club members while building positive mentoring relationships to ensure academic and life readiness and supporting educational success. Managed record keeping for program statistics and monthly and annual reporting.

Master Of Divinity - Mdiv, Counseling

Bachelor Of Science - Bs, Psychology