Amanda Rancourt, Mhsa, Lnha, Fache Email & Phone Number

Responsible for the strategic direction and operational oversight of over 65 primary care providers and their associated 11 practice locations in the Toledo, Ohio metro area serving over 70,000 patients.

Interim Administrator of ProMedica Skilled Nursing & Rehabilitation- Sylvania. Administrator of Goerlich Memory Care Center during system divestitures.

Sylvania, Ohio, United States

Sylvania, Ohio, United States

Operational oversight of eight Urgent Care locations located in the Northwest Ohio area providing the community with 92,000+ visits per year. In 2019, we achieved accreditation status through the Urgent Care Association. In January of 2020, we opened the first Pediatric Urgent Care in Northwest Ohio.

Toledo, Ohio Area

Identified, cultivated, and operationalized business growth strategies and initiatives. Operationalized a multitude of ambulatory and acute care initiatives. Responsible for reporting and metrics to measure success, along with recommendations for improvement efforts. • Implementation and management of ProMedica OnDemand, telehealth platform.- Expanded telehealth services to include primary care, behavioral health, and school health.- Responsible for direct oversight of system operations including, billing, customer service, marketing, reporting, and training.• Key team member in the creation of ProMedica 360Health, customized employee health solutions.- Standardized occupational health offerings, serving over 2,000 employer clients. Rebranded ProMedica occupational health clinics throughout Michigan and Ohio. - Successfully opened three employee health clinics on-site at employer locations. • Coordinated the planning, design, and operations of ProMedica Spine Care, a spine care program designed to treat patients with back pain in a high quality, compassionate, and efficient manner.

Sylvania, Ohio

Project Manager serving as a resource to the ProMedica Physician Group operations team. - Designed and Implemented an on-boarding tool utilized for all new practice acquisitions and on-boarding of new providers allowing each department to track their progress. - Supported the operational planning, designing, and building of a new Health & Wellness Center. The 230,000 square foot facility, opened in January 2016, houses primary care, specialty physician offices, radiology and laboratory services, a pharmacy, and a walk-in clinic. - Coordinated the move of 15 existing primary care and specialty physician offices. - Responsible for operational design and needs.-Developed a training program for new Office Managers. Designed and coordinated the build of an electronic Office Manager Guidebook to provider ongoing education to current office managers. -Restructured ProMedica Physician Group policies and procedures including the design and implementation of an standard template, saving methodology, and review process.

Cincinnati, Ohio Area

Quality and Compliance auditor for a Third Party Administrator specializing in claims processing for Managed Long Term Care, Programs of All-Inclusive Care of the Elderly (PACE), and Special Needs Plans. •Facilitated ongoing quality improvement meetings and initiatives and served as the primary contact for all audit activities including the successful completion of two SSAE 16 annual audits.•Developed and maintained an internal audit tracking process•Created Departmental Budget and Managed the AR•Served as the primary contact for client contracts and business associate agreements including contract negotiations. Successfully negotiated rate increases for clients eligible.•Key team member in the acquisition and implementation of Trizetto QNXT, claims adjudication system, overseeing the capital budget and managing provider data migration.•Designed and maintained a department policy and procedure review process

Cincinnati, Ohio

Monitored and improved physician compliance for the system-wide implementation of an electronic medical records system (Epic). Coordinated all personalization labs for physicians.Served as a leader in several performance improvement initiatives throughout the hospital.Analyzed various issues surrounding patient compliance to physician orders and reported recommendations to the executive team.

Interned in the Regional Administrative Offices with the Senior Director of Regional Hospital Operations overseeing ten Cleveland Clinic Regional Hospitals.•Utilized business intelligence and metrics to drive performance reporting and improvement.•Served as a resource in the development of quality goals for patient safety, hospital acquired conditions, mortality, and readmissions.•Utilized Press Ganey to gather information related to patient experience and compile management reports for action plans and improvement initiatives. •Developed psych service line financial and operational dashboard to monitor changes in performance for 11 psych units across the health system and explain variances.•Served as a resource on various projects in collaboration with Human Resources, Finance, Communications, and Process Improvement.

Masters In Health Service Administration, Health/Health Care Administration/Management

Applied Health Science, Health Care Administration Specialization With A Business Minor, Health/Health Care Administration/Management

Activities and Societies: Chi Omega Fraternity, Order of Omega Greek Leadership and Honor Society, Greek Leadership Team, The American Red.